Lillian Horman
Mount Juliet
Summary
Dynamic professional with extensive experience in customer service and patient care at HCA Healthcare. Proven ability to manage patient data and collaborate effectively with interdisciplinary teams. Recognized for resolving customer complaints swiftly and enhancing team productivity. Skilled in electronic health records and adept at problem-solving in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Kroger
Mount Juliet
09.2024 - Current
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed sales transactions to prevent long customer wait times.
Patient Care Technician
HCA Healthcare
Hermitage
05.2023 - 11.2023
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Answered patient call signals and signal lights to determine patients' needs.
- Turned and repositioned bedridden patients to prevent bedsores.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Kept instruments and equipment clean and sanitized.
Waitress
PDK Cafe
Mount Juliet
11.2022 - 05.2023
- Took orders for food and drinks and delivered them to guests.
- Stocked service areas with supplies during slow periods.
- Presented menus and answered questions regarding items.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Shift Lead
Crumbl Cookies
Mount Juliet
02.2022 - 11.2022
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Coached team members to increase productivity and reduce workplace accidents.
- Identified needs of customers promptly and efficiently.
Education
Some College (No Degree) - Healthcare Administration
Southern New Hampshire University
Hooksett, NHSkills
- Electronic health records
- Patient data management
- Health insurance verification
- Customer service
- Team collaboration
- Time management
- Problem solving
- Communication skills
Certification
- BLS (Basic Life Support)
Affiliations
- Scuba Diving
- Hiking
- Traveling
Timeline
Cashier
Kroger
09.2024 - Current
Patient Care Technician
HCA Healthcare
05.2023 - 11.2023
Waitress
PDK Cafe
11.2022 - 05.2023
Shift Lead
Crumbl Cookies
02.2022 - 11.2022
Some College (No Degree) - Healthcare Administration
Southern New Hampshire University
Similar Profiles
Robert SovernRobert Sovern
Front End Supervisor at KrogerFront End Supervisor at Kroger
Amanda CoganAmanda Cogan
Inventory Control Supervisor at KrogerInventory Control Supervisor at Kroger
Georgio MiddletonGeorgio Middleton
Delivery Driver at KrogerDelivery Driver at Kroger