Summary
Work History
Education
Skills
Timeline
Generic

Lillian Ross

Huntingdon

Summary

Detail-oriented administrative and support professional with experience in data entry, scheduling, documentation, and client communication. Skilled in maintaining accurate records, managing calendars, organizing information, and working independently. Adept with digital tools, quick to learn new systems, and reliable with deadlines. Seeking remote non-phone roles such as data entry, administrative support, scheduling, moderation, or email/chat support.

Work History

Administrative Support • Client Coordination

All Things Doula
Memphis, TN
  • Managed client communication through email, messaging, and online platforms.
  • Scheduled appointments, maintained calendars, and organized visit logistics.
  • Entered and updated confidential client information with accuracy.
  • Prepared invoices, tracked payments, and handled follow-ups.
  • Created educational materials and organized documents to support client needs.
  • Provided dependable, compassionate client support with strong communication skills.
  • Remote

Customer Service & Data Entry

Conduent
McKenzie, TN
  • Researched customer accounts, documented findings, and provided clear written responses.
  • Entered case notes, submitted requests, and updated records in internal systems.
  • Maintained high accuracy while navigating multiple software tools.
  • Resolved issues efficiently while adhering to privacy and compliance guidelines.

Service Support & Team Communication

The Cheesecake Factory
Memphis, TN
  • Communicated effectively with guests and team members in a fast-paced environment.
  • Managed time and tasks efficiently during high-volume shifts.
  • Demonstrated reliability, adaptability, and positive customer interactions.

Education

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Jackson State Community College

Skills

  • Data Entry & Document Management
  • Email & Chat Communication
  • Scheduling & Calendar Coordination
  • Accuracy, Confidentiality & Recordkeeping
  • CRM, Ticketing Systems & Google Workspace
  • Microsoft Office (Word, Excel, Outlook)
  • Task Prioritization & Organization
  • Client Support & Intake
  • Independent Work & Time Management

Timeline

Administrative Support • Client Coordination

All Things Doula

Customer Service & Data Entry

Conduent

Service Support & Team Communication

The Cheesecake Factory

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Jackson State Community College

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Lillian Ross