Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lillianna Heimbold

Spring Hill

Summary

Alaska born and raised customer service professional with 7 years of experience, including 5 years as a skilled barista manager. Proven ability to supervise coffee shop operations, enhance customer satisfaction, and lead barista teams effectively. Strong leadership skills complemented by expertise in training staff and extensive knowledge of coffee products and brewing techniques. Demonstrated success in improving store efficiency, maintaining product quality, and boosting team morale.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Prep Cook

NANA
Alpine
09.2024 - Current
  • Prepared and cooked a variety of food items according to recipes, quality standards, presentation standards, and food preparation checklist
  • Assisted in the coordination and organization of kitchen operations to ensure efficient workflow
  • Maintained cleanliness and sanitation of work areas, equipment, and utensils throughout the shift
  • Followed proper food handling procedures to minimize waste and maintain freshness
  • Received inventory deliveries, checked for accuracy, and stored products appropriately
  • Closely monitored cooking times and temperatures for all dishes to ensure optimal taste and texture
  • Collaborated with other team members to complete prep tasks efficiently during busy periods
  • Sliced, diced, chopped vegetables/fruits/meats accurately as per recipe requirements

Manager

Royal Wraps
Las Vegas
03.2023 - 12.2023
  • In my role as Manager at Royal Wraps, I was responsible for a wide range of duties including scheduling staff to optimize coverage during peak hours. Ordering supplies and inventory, sending team communications to keep everyone informed and motivated. I would also work at the front, handling cashiering and waitressing duties. As well as maintaining the cleanliness and organization of the dining and kitchen areas. Additionally I oversaw the management tasks such as training new employees, addressing customer concerns and implementing efficient workflows to enhance overall productivity

Barista

Starbucks
Saint George
03.2022 - 03.2023
  • My position included working as the cashier, customer service, barista, cleaning crew, deep cleans, customer satisfaction, answering all and any questions including in person and over the phone and working drive through. Picking up shifts and working at different stores.

Barista/Manager

Stars Coffee
Homer
04.2020 - 02.2022
  • Barista/Cashier. Manager from 2021-2022. Scheduling and ordering product/supplies. Open and lock up shop everyday. Communicating everything back to owner. Running social media accounts and training new baristas. Staying attentive to my phone on and off the clock.

Hostess and Server

Captain patty's
Homer
04.2018 - 08.2021
  • Opening duties or kitchen staff/ food prep. Hosting/bussing, staying positive and welcoming. Placing to go orders and reservations. Help with scheduling after hours and prep for the next day. Serving at nights with knowledge of the menu opening/closing tabs. Handling money and working the cash register. Seasonal work.

Assistant Manager

Homer Inn and Spa
Homer
01.2019 - 07.2020
  • Spa preparation and cleaning/ maintenance of spa equipment ( hot tubs/ saunas/ massage rooms). Touring guests , scheduling clients and staff, ordering spa products and supplies. Coming in whenever there's a call out/ staying attentive to my phone on and off the clock. Along with working housekeeping when needed. Turning over rooms making sure each room is pristine, welcoming, and fully stocked for each guest ensuring they have an amazing stay a the Homer Inn and spa.

Education

High school diploma -

Homer Community High School
Homer, AK
01.2021

Skills

  • Retail sales and customer service
  • Barista expertise
  • Leadership and team management
  • Cash handling and inventory control
  • Staff scheduling
  • Conflict resolution
  • Team collaboration
  • Time management

Certification

  • Food Handler Certification January 2022 to January 2024
  • Food Safety Certification
  • YTT Certified 500 hours

Timeline

Prep Cook

NANA
09.2024 - Current

Manager

Royal Wraps
03.2023 - 12.2023

Barista

Starbucks
03.2022 - 03.2023

Barista/Manager

Stars Coffee
04.2020 - 02.2022

Assistant Manager

Homer Inn and Spa
01.2019 - 07.2020

Hostess and Server

Captain patty's
04.2018 - 08.2021

High school diploma -

Homer Community High School

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Lillianna Heimbold