Lily Darby
Covington
Summary
Dedicated and driven professional with diverse experience in retail and food service management. Skilled in team leadership, customer service, time management, and multitasking. Proven ability to manage multiple departments, improve operational efficiency, and consistently provide excellent customer experiences. Adept at adapting to fast-paced environments and fostering a positive team culture.
Overview
8
8
years of professional experience
Work History
Team Leader
Target
02.2021 - Current
- Promoted from Designated Business Owner, Toy Department
- Lead a team across eight departments, overseeing day-to-day operations, task delegation, and ensuring the completion of goals
- Managed team schedules, staffing levels, and workflow to maintain operational efficiency and high-quality service
- Trained, mentored, and supported team members to enhance their skills and performance, fostering a collaborative and high-performance work environment
- Identified areas of improvement within departments, implementing strategies that enhanced productivity and guest satisfaction
Designated Business Owner, Toy Department
Target
02.2021 - Current
- Oversaw all aspects of the toy department, including product placement, stocking, and inventory management
- Delivered exceptional customer service by assisting guests, answering product questions, and ensuring a pleasant shopping experience
- Maintained accurate inventory data and ensured proper product displays in alignment with sales goals
- Demonstrated strong time management skills to meet daily goals and achieve departmental success
Team Member
Chick-fil-A
02.2020 - 08.2020
- Trained in all areas of the restaurant, with a primary focus on delivering excellent customer service and providing high-quality food in a fast-paced environment
- Managed multiple tasks simultaneously, including order taking, food preparation, and ensuring customer satisfaction
- Worked collaboratively with the team to achieve daily goals and provide a positive guest experience
Carhop
Sonic Drive-In
07.2017 - 12.2019
- Prepared drinks, took orders, and delivered food to customers while maintaining a friendly and efficient service
- Ensured cleanliness of work areas, stocked supplies, and greeted guests with a positive attitude
Shift Leader
Sonic Drive-In
07.2017 - 12.2019
- Led shifts by managing team performance and ensuring smooth, efficient operations during peak hours
- Fostered a respectful and collaborative environment among team members to ensure a productive and positive shift
- Provided training and guidance to new team members, ensuring consistent service quality and customer satisfaction
Education
Some College -
Southwest Tennessee Community College
Skills
- Team Leadership & Supervision
- Customer Service Excellence
- Time Management & Multi-tasking
- Inventory & Stock Management
- Staff Training & Development
- Conflict Resolution
- Fast-food & Retail Operations
- Communication & Problem Solving
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
Timeline
Team Leader
Target
02.2021 - Current
Designated Business Owner, Toy Department
Target
02.2021 - Current
Team Member
Chick-fil-A
02.2020 - 08.2020
Carhop
Sonic Drive-In
07.2017 - 12.2019
Shift Leader
Sonic Drive-In
07.2017 - 12.2019
Some College -
Southwest Tennessee Community College
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