LILY MCGOWAN
Nashville
Overview
2
2
years of professional experience
Work History
Office Coordinator & Dental Assistant
Twice Pediatric Dentistry
Brentwood
10.2025 - Current
- Manage high-volume patient scheduling, inbound inquiries, and daily operations in a fast-paced, customer-facing environment
- Maintain accurate records and workflow efficiency using CRM systems
- Balance multiple priorities while supporting both administrative operations and clinical teams
Administrative Assistant
Phifer Pavitt Wine
Calistoga
12.2024 - 10.2025
- Supported business development efforts through CRM management, outbound email campaigns, and prospect tracking
- Assisted in preparing outreach materials and communication strategies to support lead generation efforts
- Partnered with leadership to track projects, manage timelines, and improve operational efficiency
Sales & Marketing Associate
Pure Barre
San Francisco
05.2025 - 07.2025
- Generated new business through lead generation, outbound prospecting, and inbound lead follow-up via phone, email, and in-person interactions
- Built relationships with prospective clients using a consultative sales approach to assess needs and recommend solutions
- Supported marketing campaigns, tracked engagement data, and refined outreach strategies to improve conversion rates
Server/Hostess
Wasabi Sushi
Boise
08.2024 - 05.2025
- Delivered high-quality customer service in a fast-paced environment, managing multiple tables and guest needs simultaneously
- Built rapport with customers, contributing to repeat business and positive customer experiences
Dental Assistant
Michael W. Neal, DDS
Healdsburg
05.2024 - 08.2024
- Supported patient-facing operations, including intake, scheduling, and communication in a high-volume environment
- Maintained detailed patient records and ensured efficient workflow and positive customer experience
Education
Bachelor of Science - Medical and Healthcare Science
Boise State University
Boise, ID05-2025
Skills
- Lead Generation
- Prospecting
- Pipeline Management
- Relationship Building
- CRM Systems
- Google Workspace
- Objection Handling
- Problem-Solving
Involvement
- Boise State Women in Business, Member
- Boise State Dental Club, Member
- Redwood Empire Food Bank, Red Cross, Box of Balloons
Timeline
Office Coordinator & Dental Assistant
Twice Pediatric Dentistry
10.2025 - Current
Sales & Marketing Associate
Pure Barre
05.2025 - 07.2025
Administrative Assistant
Phifer Pavitt Wine
12.2024 - 10.2025
Server/Hostess
Wasabi Sushi
08.2024 - 05.2025
Dental Assistant
Michael W. Neal, DDS
05.2024 - 08.2024
Bachelor of Science - Medical and Healthcare Science
Boise State University