Lily Randolph
Knoxville
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Digital Personal Shopper
Walmart
Knoxville, TN
02.2024 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Loaded and unloaded orders at the store with respect to customers time and vehicles.
Shift Lead
Walgreens
Mundelein, IL
01.2022 - 01.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Customer Service Associate
Six Flags Great America
Gurnee, Illinois
05.2021 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Upheld proper visual merchandising standards on retail floor and windows.
- Informed guests of appropriate products available to increase retail sales.
Education
High School Diploma -
Carmel Catholic High School
Mundelein, IL05.2022
Skills
- Customer Service
- Attention to Detail
- Planning and Organization
- Decision-Making
- Product Knowledge
- Stock management
- Employee Training
- Conflict Resolution
- Work Delegation
- Timeliness
Timeline
Digital Personal Shopper
Walmart
02.2024 - Current
Shift Lead
Walgreens
01.2022 - 01.2024
Customer Service Associate
Six Flags Great America
05.2021 - 12.2021
High School Diploma -
Carmel Catholic High School