Lina Pollard
Knoxville
Summary
Effective sales advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification for strategies to reach goals. Excellent on introducing possibilities, efficient results, processes and delivery. Reliable professional with talent along with 20+ yrs experience in customer relations, opening and closing sales tailored to each individuals. I'm creative, a published artist, motivated, as well as Dedicated, Determined, Dependable.
Overview
15
15
years of professional experience
Work History
Showroom Selections Consultant- Sales
SCP Distributors LLC
11.2023 - Current
- Evaluated client needs and expectations, establishing clear creative vision for each outcome.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers to better understand their needs and recommend appropriate solutions.
- Assisted clients in navigating strategic recommendations.
- Managed client relationships through regular check-ins and updates on project progress
- Created original designs for clients along with suggested materials for fantastic results.
- Provided ongoing support to clients ensuring long-term success of implemented solutions.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Negotiated budgets on behalf of clients, securing favorable terms that contributed to their overall success.
- Optimized customer experience by delivering superior services.
- Designed, organized and maintained an optimal showroom for status clients.
- Delivered high quality and professional environment for hosting events at our location.
Supervisor in Training Sales/ Co Owner
The Zone
01.2012 - 12.2022
- Achieved operational excellence through consistent monitoring and evaluation of team performance.
- Increased customer satisfaction with effective communication and timely resolution of issues.
- Established clear expectations for team members, leading to increased accountability and better overall performance.
- Boosted team morale with regular recognition of outstanding contributions and accomplishments.
- Resolved conflicts between team members diplomatically, promoting a harmonious workplace atmosphere.
- Facilitated smooth transitions during organizational restructuring, ensuring minimal disruption to daily operations.
- Cultivated strong relationships with clients through proactive communication and excellent problem-solving abilities.
- Managed multiple projects simultaneously, delivering results within deadlines while maintaining high quality standards.
- Reduced staff turnover by fostering a positive work environment and addressing employee concerns promptly.
- Developed employee skills through targeted training sessions, resulting in improved job performance.
- Evaluated employee performance regularly, identifying areas for growth and providing constructive feedback for improvement purposes.
- Assisted in leading each shift by delegating duties and assigning specific tasks up to 15 employees.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
- Identified and qualified customer needs and negotiated and closed with high success rate.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Launched staff engagement, gender diversity and cultures in addition to maximize customer traffic and quality.
Consolidation Specialist
Progressive
03.2009 - 12.2011
- Maintained comprehensive documentation of all consolidation activities, ensuring transparency and ease of reference for future audits or inquiries.
- Communicated proactively with stakeholders about anticipated changes in business operations that could impact consolidations, facilitating seamless transitions when necessary.
- Managed multiple projects simultaneously, prioritizing tasks according to deadlines while maintaining high-quality results.
- Reduced errors in consolidated financial statements through meticulous attention to detail and thorough reviews.
- Streamlined consolidation processes by identifying inefficiencies and implementing process improvements.
- Provided training and guidance to junior staff members, improving overall team performance and knowledge of consolidation procedures.
- Ensured compliance with accounting standards by staying up-to-date on changes and applying them to the consolidation process.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
- Established relationships with customers to encourage payment of delinquent accounts.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Processed debtor payments and updated accounts to reflect new balance.
- Researched billing errors and discrepancies to initiate corrective action.
- Investigated customer credit references and approved credit lines.
- Analyzed customer financial records to determine appropriate payment plan.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Education
License - Insurance
USAA
Knoxville, TN01.2020
Certified - Body Mod- Addictives- Regression
SBHT Hypnosis
San Francisco, CA10.2014
No Degree - Business
Clayton State University
Morrow, GA05.1997
High School Diploma -
Forest Park High School
Forest Park, GA06.1994
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership & Development
- Client Relationships
- Analytical Thinking
- Strategic Planning
- Issue Resolution
- Customer Relationship Management
- Client Engagement
- Work Planning and Prioritization
- Continuous Improvement
- Organizational Development
- Research and Development
- Delivery Assurance
- Idea Development and Brainstorming
- Open and Closing Sales
Paint, Design, Inspire and Encourage others, Jogger, Kickbox, Dance, Road trips and Hike
I've painted murals for multiple small businesses and Young Williams new location. I've been kickboxing for most of my life, love it. I'm constantly designing as well as implementing new and unique decor. Anytime I can, I'm outside, walking, jogging, most of all, explore.
Timeline
Showroom Selections Consultant- Sales
SCP Distributors LLC
11.2023 - Current
Supervisor in Training Sales/ Co Owner
The Zone
01.2012 - 12.2022
Consolidation Specialist
Progressive
03.2009 - 12.2011
License - Insurance
USAA
Certified - Body Mod- Addictives- Regression
SBHT Hypnosis
No Degree - Business
Clayton State University
High School Diploma -
Forest Park High School
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