Linda York
Sparta
Summary
Customer Service Specialist with proven ability to prioritize tasks and excel in fast-paced environments. Strong team player with extensive industry experience and a track record of achieving personal and business objectives. Skilled in building rapport with clients and maintaining high levels of customer satisfaction. Results-driven professional focused on cultivating partnerships and contributing to overall company success.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Advance Financial 247
Sparta
10.2022 - Current
- Processed new loan applications and verified customer information promptly, maintained customer records and files accurately
- Educated customers about financial products and services available at Advance Financial 247.
- Greeted the public in person & answering phones
- Collecting, recording, and posting payments to accounts
- Balanced safe & drawer
- Opened & closed store
- Provided excellent customer service to resolve customer complaints in a timely manner.
Office Assistant
Cumberland Podiatrics
Crossville
09.2022 - 05.2025
- Managed patient scheduling and appointment confirmations efficiently.
- Processed patient intake forms and maintained accurate records.
- Assisted with billing inquiries and insurance verification tasks.
- Coordinated office communications between staff and healthcare providers.
- Supported front desk operations by greeting patients warmly.
- Maintained cleanliness and organization of the office environment.
- Assisted in preparing patient files for clinical staff review.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
Education
Diploma - Administrative Office/Accounting
Tennessee College of Applied Technology
Crossville, TN12-2018
Skills
- Loan processing
- Customer education
- Payment posting
- Record management
- Complaint resolution
- Customer relationship management
- Data entry
- Problem solving
- Attention to detail
- Time management
- Organizational skills
- 10-key
References
Available upon request
Volunteer Experience
- LBJ&C HeadStart, Volunteer
- Sparta White County YMCA, Volunteer
Leadership Experience
Member of the National Technical Honor Society
Timeline
Customer Service Representative
Advance Financial 247
10.2022 - Current
Office Assistant
Cumberland Podiatrics
09.2022 - 05.2025
Diploma - Administrative Office/Accounting
Tennessee College of Applied Technology