Lindsay Crawford
Cookeville
Overview
1
1
year of post-secondary education
24
24
years of professional experience
Work History
License Manicurist
The Nail Shop
Cookeville
03.2011 - Current
- Provided high-quality manicures and pedicures using professional-grade tools.
- Educated clients on nail care and maintenance to promote healthier nails and enhance client satisfaction.
- Delivered exceptional customer service by proactively addressing client needs and concerns to ensure positive experiences.
- maintaining license and state inspections.
- Managed bookkeeping, records, and taxes to maintain compliance and streamline financial operations.
- Assisted in selecting nail products tailored to client preferences.
- Collaborated with team members to enhance customer service experience.
- Handled scheduling and appointment management for clients efficiently.
- Implemented sanitation protocols in compliance with health regulations.
- Met with clients to discuss needs, service preferences and special requests.
- Performed high volume of daily customers gel, acrylic, and natural manicures.
- Completed daily customer appointments and updated master schedule.
- Built repeat client base to increase profits and stabilize cash flow.
- Kept detailed inventory lists for nail care supplies, polishes and gel nail colors.
- Advised customers on color selection based on skin tone, lifestyle habits and fashion trends.
- Maintained accurate records of customer services rendered using salon software program.
- Assisted with inventory management by ordering supplies.
- Conducted regular maintenance checks on all equipment to ensure safety standards were met.
- Performed cashier duties such as taking payments from customers after services were provided.
- Attended continuing education classes to stay up-to-date on latest trends in the industry.
- Communicated effectively with co-workers to ensure smooth running of daily operations.
- Developed strong relationships with clients to maximize repeat business opportunities.
- Greeted customers upon arrival for their appointments in a friendly manner.
- Ensured compliance with health department regulations related to sanitation practices.
Front Desk Manager
Marriot Hotel
Cookeville
05.2008 - 07.2010
- Supervised staff to ensure excellent guest service and satisfaction.
- Coordinated room assignments and reservations using property management system.
- Handled guest inquiries and resolved issues promptly and effectively.
- Trained new employees on front desk procedures and customer service standards.
- Collaborated with housekeeping to maintain room availability and cleanliness.
- Managed guest check-in and check-out procedures, reservations, and payments.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Ensured the front desk area was clean and presentable at all times.
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
- Mentored new staff on correct procedures, compliance requirements, and performance strategies.
- Maintained important files, running reports, and delivering updates on occupancy and revenue.
- Monitored reservations to track incoming parties and special events.
- Monitored occupancy rates for each day as well as weekly and monthly trends to ensure maximum revenue was achieved.
- Processed employee time sheets, payroll information and other administrative documents.
- Promoted loyalty programs to encourage repeat business from customers.
- Greeted guests upon arrival and checked them in to their rooms.
- Created and optimized employee schedules for shift coverage.
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
- Balanced hotel accounts at end of each shift.
- Generated reports detailing daily actions, guest numbers, accounting expenses, and income and room service usage.
Data Entry Administrator
Life Care Center
Cookeville
01.2003 - 07.2007
- Reviewed documents for accuracy and completeness before data entry.
- Entered data accurately into company databases and software systems.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Updated existing records with new or revised information as needed.
- Maintained organized records to support efficient data retrieval processes.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Reviewed existing information for accuracy and made necessary corrections.
- Maintained confidentiality of sensitive information entered into the system.
- Communicated effectively with departments to resolve data discrepancies promptly.
- Created spreadsheets to track data entries.
- Utilized spreadsheet software to track and manage ongoing projects efficiently.
- Organized files according to established procedures for easy retrieval later on.
- Followed data program techniques and procedures to maintain data entry requirements.
- Reviewed and updated account information in company computer system.
- Utilized specialized software applications related to the job role.
- Operated various office equipment such as scanners, printers. when required.
Education
Cosmetology License - Beauty School
Genesis Career College
Cookeville, TN 03.2009 - 03.2010
Walled Lake Western
Walled Lake , MISome College (No Degree) - Business Administration And Management
Nashville State
Cookeville, TNSome College (No Degree) - Nursing Administration
Washenaw Community College
Ann Arbor, MISkills
- Sanitation practices
- Hygiene practices
- Product knowledge
- Product selection
- Product upselling
- Appointment scheduling
- Appointment management
- Inventory management
- Record keeping
- Financial administration
- Operations leadership
- Time management
- Attention to detail
- Written communication
- Communication skills
- Training skills
- Relationship management
- Proficient in [software]
- Product knowledge
References
References available upon request.
Timeline
License Manicurist
The Nail Shop
03.2011 - Current
Cosmetology License - Beauty School
Genesis Career College
03.2009 - 03.2010
Front Desk Manager
Marriot Hotel
05.2008 - 07.2010
Data Entry Administrator
Life Care Center
01.2003 - 07.2007
Walled Lake Western
Some College (No Degree) - Business Administration And Management
Nashville State
Some College (No Degree) - Nursing Administration
Washenaw Community College