Lindsay Lemay
Maryville
Summary
Dynamic bartender with a proven track record at Brackins Blues Club, recognized for exceptional customer service and strong multitasking abilities. Successfully developed a loyal clientele and trained new staff, enhancing service quality. Committed to driving sales through upselling techniques while maintaining a reliable and team-oriented approach in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Bartender
Brackins Blues Club
02.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Bartender
Chilis's Bar and Grill
06.2019 - 02.2021
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
FOH Manager
Twinleaf Akwesasne
06.2015 - 05.2019
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Coordinated special events such as weddings or corporate functions, ensuring flawless execution from planning to completion stages.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Bartender
Chilis's Bar and Grill
04.2010 - 04.2015
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
Medical Office Management/ Medical Coding - Medical Technology
Tennessee College of Applied Technology
Knoxville06-2010
High School Diploma -
Kokomo High School
Kokomo, IN06-1998
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Service-oriented mindset
Timeline
Bartender
Brackins Blues Club
02.2021 - Current
Bartender
Chilis's Bar and Grill
06.2019 - 02.2021
FOH Manager
Twinleaf Akwesasne
06.2015 - 05.2019
Bartender
Chilis's Bar and Grill
04.2010 - 04.2015
Medical Office Management/ Medical Coding - Medical Technology
Tennessee College of Applied Technology
High School Diploma -
Kokomo High School
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