Lindsay McLagan

• Processed intake paperwork for animals, ensuring accurate and timely documentation.
• Assisted in maintaining cleanliness and organization of animal care facilities.
• Provided customer service support, answering inquiries about adoption and animal care procedures.
• Maintained inventory of supplies, coordinating with vendors for restocking needs.
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
• Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.

* Maintain daily activity/ driving log and handle two way radio for constant communication

* Capturing and impounding wild, dangers or stray animals

* Enforcing city and county Licensing laws, codes, ordinances and regulations

* Writing reports and preparing humane cases for court

* Collected money, issued receipts and make deposits for office manager

* Assist front office by processing and collecting payments for Adoption, RTO and Licensing

* Assist in feeding, watering and exercising animals

* Assist medical by administering vaccines, nail care and minor medical procedures

* Assist with and perform Humane Euthanasia

* Representing the care center in community events and educating the public

Maintained healthy, safe, sanitary, pleasant and clean facilities for the animals and the public at all times as assigned.

*Responsible for cleaning after, feeding and watering of all animals as scheduled.

*Maintained proper identification and records on animals.

*Provided accurate information and friendly professional service to the public and to co-workers in a responsive, positive, courteous, truthful and tactful manner

*Properly kenneled all animals, avoiding overcrowding, and regularly maintained a safe environment for each animal.

*Inspect animal rooms for sanitation, proper operation of mechanical equipment and condition of the cages; ensure compliance with federal and departmental guidelines.

*Responsible for cleaning after, feeding and watering of all shelter animals as scheduled.

*Check health condition of animals and administer medication as prescribed by a veterinarian.

*Cleaned, disinfected and maintained animal handling areas

*Monitored the physical condition of animals and advised veterinarians and supervisors of ill or injured animals.

*Ensured the safety of animals and people in the shelter.

• Assisted in daily operations, ensuring efficient workflow and high-quality service delivery.
• Developed staff training programs to enhance team performance and customer engagement.
• Implemented scheduling systems to optimize resource allocation and reduce downtime.
• Monitored inventory levels, facilitating timely restocking of supplies and equipment.
• Resolved customer inquiries, fostering positive relationships and enhancing client satisfaction.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.