Lindsey Dean
Dyersburg
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Tennessee Medical Equipment
02.2023 - 11.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service (Delco)
Jason's Deli
09.2021 - 01.2023
- Collaborated with team members to improve overall response times and service quality.
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Resolved customer complaints, leading to increased satisfaction ratings.
Shift Leader
Jason's Deli
12.2020 - 09.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Home Medical Assistant
White & Associates Home Assistance
05.2019 - 09.2020
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Accounts Receivable Assistant
Dean's Overhead Door
09.2011 - 05.2019
- Billed customers by sending statements and invoices via fax or email.
- Answered customer questions and concerns and sought through outstanding payment accounts to resolution.
- Contributed to faster payment collections by generating and distributing weekly aging reports to relevant stakeholders.
Accounts Receivable Manager
Deli Worx
11.2017 - 12.2018
- Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
- Ensured timely payments from clients through effective communication and proactive followups.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Verified discrepancies and resolved clients' billing issues
Education
High School Diploma -
Dyer County High School & Gateway Christian Academ
05.2013
Skills
Quickbooks
Microsoft Office
Team Builder
Problem Solving
Creativity
Accounts Receivable
Customer Service
Phone Operations
Time Management
Communication
Data Entry
Timeline
Customer Service Representative
Tennessee Medical Equipment
02.2023 - 11.2024
Customer Service (Delco)
Jason's Deli
09.2021 - 01.2023
Shift Leader
Jason's Deli
12.2020 - 09.2021
Home Medical Assistant
White & Associates Home Assistance
05.2019 - 09.2020
Accounts Receivable Manager
Deli Worx
11.2017 - 12.2018
Accounts Receivable Assistant
Dean's Overhead Door
09.2011 - 05.2019
High School Diploma -
Dyer County High School & Gateway Christian Academ