Lindsey Gillenwater
Kingsport
Summary
Detail-oriented professional with strong analytical skills and effective communication abilities. Committed to enhancing customer satisfaction through teamwork and problem-solving.
Overview
2026
2026
years of professional experience
Work History
Optometric Technician
Dr Carlson and Associates
Kingsport, TN
08.2025 - 11.2025
- Assisted in patient intake processes, ensuring accurate record documentation and data entry.
- Operated diagnostic equipment, including autorefractors and tonometers, to support eye examinations as well as photos to assist in the doctor's diagnosis.
- Provided post-examination instructions to patients, reinforcing treatment plans and follow-up care.
- Adapted quickly to new technologies and procedures within fast-paced clinical environment, improving workflow efficiency.
- Collaborated with optometry staff to reach individual and team goals.
- Performed ocular health assessments to aid optometrists in identifying potential eye-related conditions early on.
- Educated patients on proper contact lens care and usage, enhancing customer satisfaction and compliance.
- Maintained inventory of optical supplies and equipment, ensuring availability for daily operations.
Customer Experience Coordinator
Tjmaxx
Kingsport, TN
08.2024 - 05.2025
- Assisted in developing customer feedback surveys to enhance service quality.
- Coordinated communication between departments to resolve customer inquiries efficiently.
- Monitored and analyzed customer interactions to identify trends and improve satisfaction.
- Supported training initiatives for new staff on customer service protocols and systems.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Identified areas of improvement in customer service processes, implementing effective solutions to optimize performance.
- Helped customers understand return policies and processed items.
Deposit Operations Specialist
Citizens Bank
Elizabethton, TN
- Processed and verified customer deposits with accuracy and attention to detail.
- Assisted in resolving discrepancies related to transactions and account balances.
- Collaborated with team members to streamline deposit processing workflows.
- Maintained compliance with banking regulations and internal policies.
- Utilized banking software for tracking deposits and updating customer records.
- Analyzed deposit trends to identify potential areas for process improvement.
- Immediately reported discrepancies and assisted in clearing discrepancies.
Education
High School Diploma -
Daniel Boone
Johnson City, TNSkills
- Strong organizational skills
- Effective communication
- Efficient workflow management
- Strong analytical skills
- Excellent time management
- Handling discrepancies
- Maintaining detailed records
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Honest and dependable
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
Timeline
Optometric Technician
Dr Carlson and Associates
08.2025 - 11.2025
Customer Experience Coordinator
Tjmaxx
08.2024 - 05.2025
Deposit Operations Specialist
Citizens Bank
High School Diploma -
Daniel Boone