Lindsey Leyden
Cleveland
Summary
Customer service professional with 10 years of experience delivering exceptional service and building positive relationships with customers. Outgoing, friendly, and dependable, with a strong work ethic and respect for every role and responsibility. Highly motivated with excellent multitasking abilities, strong attention to detail, and a proven track record of completing tasks accurately with minimal errors. Committed to creating positive customer experiences while contributing to a productive and efficient workplace.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
American Express
Phoenix
05.2022 - Current
- Promoted customer satisfaction by resolving issues with knowledgeable, friendly service.
- De-escalated customer concerns through active listening, delivering prompt solutions.
- Answer incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Bank Teller
Wells Fargo
Surprise
05.2024 - 08.2025
- Processed customer transactions accurately and efficiently at Western Alliance Bank.
- Assisted clients with account inquiries and provided exceptional customer service.
- Balanced cash drawer daily to ensure accuracy and compliance with bank policies.
Warehouse Mortgage Specialist
Western Alliance Bank
Phoenix
10.2020 - 05.2022
- Supported mortgage banking for companies by managing short-term, secured revolving credit transactions.
- Responsible for supporting Warehouse Lending Operations and ensuring loan operation activities run smoothly and efficiently.
- Certified quality of collateral funding packages and monitored customer collateral while delivering high-level customer service to internal and external stakeholders.
Bank Teller
Western Alliance Bank
Phoenix
10.2019 - 10.2020
- Answered customer inquiries regarding account balances, transaction history, service charges and interest rates.
- Ensured proper counting and packaging of currency and coins for customer transactions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on banking website and mobile apps to enhance their banking experience and self-service capabilities.
- Executed high-volume money counts using manual and machine-driven approaches to maintain accuracy and efficiency in cash management.
Salon Receptionist
Carefree Salons
Phoenix
02.2018 - 07.2019
- Kept calendar with scheduled appointments for appropriate treatments and time slots.
- Acquired knowledge of treatments and procedures to effectively address guest inquiries.
- Managed appointment calendar to ensure efficient scheduling of treatments and time slots.
- Trained new hires on appointment scheduling, opening and closing duties, and daily revenue report processes.
Server
Buffalo Wild Wings
Phoenix
08.2016 - 02.2018
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales.
- Cultivated warm relationships with customers.
- Resolved guest complaints, ensuring customer satisfaction and promoting a positive dining environment.
- Engaged customers in friendly conversations to enhance their dining experience.
Education
Associate of Arts -
Paradise Community College
Phoenix, AZHigh School Diploma -
Sandra Day O'Connor High School
Glendale, AZSkills
- Customer Service
- Cash management
- Attention to Detail
- Multi-tasking
- Problem Solver
- Conflict resolution
- Strong Work Ethic
- Creative
Accomplishments
- Western Alliance Bank 2021 STAR Employee: Lowest Error Rate of 2021.
- Embrey and Martha Stults Dance Scholarship Society of Female Scholars
Timeline
Bank Teller
Wells Fargo
05.2024 - 08.2025
Customer Service Representative
American Express
05.2022 - Current
Warehouse Mortgage Specialist
Western Alliance Bank
10.2020 - 05.2022
Bank Teller
Western Alliance Bank
10.2019 - 10.2020
Salon Receptionist
Carefree Salons
02.2018 - 07.2019
Server
Buffalo Wild Wings
08.2016 - 02.2018
Associate of Arts -
Paradise Community College
High School Diploma -
Sandra Day O'Connor High School