Lindsey Riley
Cookeville
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively.
Overview
4
4
years of professional experience
Work History
Shift Manager
Five Guys
Cookeville
03.2023 - 06.2025
- Worked well with teammates and coached as part of the management team
- Took orders, prepared meals and accepted payment
- Provided excellent customer service by greeting customers, meeting quality expectations and dealing with customer complaints
- Cleaned and maintained all areas of restaurant to maintain clean image and comply with food safety standards
- Kept food preparation area, equipment and utensils clean and sanitary
- Trained and mentored new team members on food preparation procedures.
- Coordinated staff schedules to maintain optimal coverage during peak hours.
- Resolved customer complaints promptly to enhance guest satisfaction.
Student Worker
TTU Human Resources
Cookeville
08.2022 - 03.2023
- Worked in a team environment to maintain high levels of productivity
- Took and followed detailed directions from others
- Maintained tidy and organized environment to comply with cleanliness standards
- Maintained excellent customer service and positive attitude towards guests, customers and fellow teammates
- Organized papers, files and answered calls
Crew
Mcdonalds
Baxter
04.2021 - 08.2022
- Worked well with teammates and accepting coaching from management team
- Worked front counter, drive-thru, kitchen and other areas
- Took orders, prepared meal and collected payment
- Provided excellent customer service
Education
High School Diploma -
Upperman High School
BaxterSkills
- Telephone etiquette
- Table setting knowledge
- Sales expertise
- Order delivery practices
- Product promotion
- Valid driver's license
- Cash handling
- Store opening and closing
- Complaint resolution
- Problem solving
- Attention to detail
Awards
- Latin Honors, Placed in the top ten percent of high school graduating class
- ServSafe Certification, Food safety class taken and exam passed at its end
Languages
English
Timeline
Shift Manager
Five Guys
03.2023 - 06.2025
Student Worker
TTU Human Resources
08.2022 - 03.2023
Crew
Mcdonalds
04.2021 - 08.2022
High School Diploma -
Upperman High School