Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Timeline
Generic

Lindsey Roberts

Cottontown

Summary

A motivating leader with robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. A bridge-builder uniting executives, multi-state analytics, and frontline teams for cohesive corporate strategy and customer response. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.

Overview

21
21
years of professional experience

Work History

Area Pricing Director

WM
05.2023 - Current
  • Owned the Area pricing plans completely, including core price and yield goals, and drives execution to exceed expectations.
  • Developed Price Management as a strategic capability by maintaining focus and ensuring proper resource allocation within the Area.
  • Monitored and deciphered market conditions, pricing trends, and the effectiveness of pricing actions for opportunity to improve results.
  • Responsible for leading pricing improvement efforts for all facets of the business, utilizing experience and relationships across all lines of business.
  • Managed maintenance of all pricing tools and ensured adherence to pricing standards and approvals for new growth and retention pricing in the Area.

Business Product Owner

WM
06.2022 - 05.2023
  • Led product development (Online ETA and MPU) initiatives to align with Customer demands and strategic objectives.
  • Collaborated with cross-functional teams to prioritize product backlog, ensuring timely delivery of features.
  • Utilized Agile methodologies to facilitate scrum meetings, enhancing team efficiency and project transparency.
  • Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
  • Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.

Area Customer Experience Manager

WM
08.2013 - 06.2022
  • Led customer experience initiatives, enhancing service delivery and client satisfaction across multiple channels.
  • Analyzed customer feedback data to identify trends, driving strategic decisions that improved operational efficiency.
  • Collaborated with cross-functional teams to streamline processes, ensuring consistency in service quality and response times.
  • Conducted regular audits of customer service procedures, identifying areas for improvement and implementing best practices.
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.


Various

WM
01.2007 - 08.2013
  • Customer Service Manager (2012 to 2013)
  • Customer Service Supervisor (2007 to 2012)
  • Customer Service Team Lead (2007)
  • Customer Service Representative (2007)

Guest Services Manager

Union Station Nashville Yards
01.2004 - 01.2007

Education

Bachelor of Science - Business Administration, Management Emphasis

Western Governors University

Women In Leadership

Cornell University

Skills

  • Relationship building
  • Strategic planning
  • Decision-making
  • Team management
  • Creativity and innovation
  • Organizational development
  • Change management
  • Financial reporting
  • Resource allocation
  • E-commerce strategy
  • Multitasking and organization
  • Analytical thinking

Accomplishments

2014 Circle of Excellence Recipient

2015 Circle of Excellence Recipient

Timeline

Area Pricing Director

WM
05.2023 - Current

Business Product Owner

WM
06.2022 - 05.2023

Area Customer Experience Manager

WM
08.2013 - 06.2022

Various

WM
01.2007 - 08.2013

Guest Services Manager

Union Station Nashville Yards
01.2004 - 01.2007

Women In Leadership

Cornell University

Bachelor of Science - Business Administration, Management Emphasis

Western Governors University

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Lindsey Roberts