Results-driven professional with a Master of Science in Healthcare Administration and a Healthcare Quality and Safety Certification. Skilled in quality improvement, compliance, and patient-centered care with experience in administrative coordination, data management, and process optimization. Adept at fostering collaboration across teams to meet performance goals and improve healthcare outcomes. Passionate about leveraging leadership, analytical, and organizational skills to drive operational excellence in clinical and administrative settings.
● Recieved customer inquiries via inbound calls, ensuring efficient issue resolution.
● Followed up on cases to guarantee timely solutions, enhancing customer satisfaction.
● Accurately entered customer data, maintaining thorough records for future reference.
● Communicated clearly and worked collaboratively with team members for optimal results.
● Handled diverse tasks in food prep and customer service, boosting team efficiency.
● Managed cash transactions with precision, maintaining an error-free cash drawer.
● Communicated effectively with the team, enhancing the collaborative work environment.
● Maintained cleanliness and organization, ensuring a welcoming customer space.
● Supported patients with disabilities, enhancing daily living skills and independence.
● Monitored sleep patterns for the elderly and teens, ensuring accurate health records.
● Prepared nutritious meals and maintained clean living environments.
● Managed finances discreetly, upholding patient privacy and confidentiality.
● Provided efficient service, operated register, processed payments accurately
● Ensured restaurant cleanliness, and maintained a welcoming environment
● Prepared food, managed orders, adhered to confidentiality policies
- with expertise in patient-centered care, compliance, and performance improvement.
Healthcare Quality and Safety Certification (2025)