Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic

LINFIELD PEROFETA

Clarksville

Summary

Results-driven professional with a Master of Science in Healthcare Administration and a Healthcare Quality and Safety Certification. Skilled in quality improvement, compliance, and patient-centered care with experience in administrative coordination, data management, and process optimization. Adept at fostering collaboration across teams to meet performance goals and improve healthcare outcomes. Passionate about leveraging leadership, analytical, and organizational skills to drive operational excellence in clinical and administrative settings.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Recovery Case Worker

American Red Cross of Tennessee
05.2025 - Current
  • Provided follow-up and recovery casework services to individuals and families affected by disasters, offering resources, referrals, and emotional support.
  • Maintained accurate records in compliance with privacy standards, coordinated with local partners, and ensured timely communication to support client recovery plans.

Operator 2 Assembly Technician/Manufacturing Assembly Technician

Electrolux
12.2021 - 07.2025
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Provided on-the-job training to newly hired workers and team members.
  • Assembled stove components ensuring quality and timely completion of orders.
  • Adapted to various roles, maintaining workflow during absences.
  • Collaborated with the team leader to meet urgent order demands.
  • Communicated effectively to enhance team productivity.

Crew Member

Popeyes
07.2021 - 09.2021
  • Delivered fast, friendly service in high-volume quick-service restaurant environment, taking orders, preparing food, and ensuring accuracy and quality.
  • Maintained cleanliness as part of a tem to meet customer satisfaction goals.

Customer Service Representative

Teleperformance
02.2020 - 03.2021

● Recieved customer inquiries via inbound calls, ensuring efficient issue resolution.

● Followed up on cases to guarantee timely solutions, enhancing customer satisfaction.

● Accurately entered customer data, maintaining thorough records for future reference.

● Communicated clearly and worked collaboratively with team members for optimal results.

Crew Member/Crew Trainer

McDonald
03.2019 - 05.2020

● Handled diverse tasks in food prep and customer service, boosting team efficiency.

● Managed cash transactions with precision, maintaining an error-free cash drawer.

● Communicated effectively with the team, enhancing the collaborative work environment.

● Maintained cleanliness and organization, ensuring a welcoming customer space.

Customer Service Representative

Agero
11.2018 - 02.2019
  • Assisted customers with roadside emergencies by coordinating services such as towing, jump-starts, tire changes, and fuel delivery.
  • Maintained calm professional communication in high-stress situations while ensuring accurate documentation and timely resolution.

Home Health Aide

Sunrise Community
07.2017 - 10.2018

● Supported patients with disabilities, enhancing daily living skills and independence.

● Monitored sleep patterns for the elderly and teens, ensuring accurate health records.

● Prepared nutritious meals and maintained clean living environments.

● Managed finances discreetly, upholding patient privacy and confidentiality.


Crew Member

Hardee's
10.2017 - 03.2018

● Provided efficient service, operated register, processed payments accurately

● Ensured restaurant cleanliness, and maintained a welcoming environment

● Prepared food, managed orders, adhered to confidentiality policies

Cashier

KS MART
09.2007 - 06.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained stock levels and ensured product quality, contributing to store organization.
  • Supported inventory management through product receiving and rotation.
  • Collaborated with the team to improve customer satisfaction and store operations.

Education

Healthcare Administration

Southern New Hampshire University
New Hampshire
05-2025

Bachelor of Science - Healthcare Administration

Southern New Hampshire University
New Hampshire
02-2023

Associate of Science - Administrative Medical Assistant

Ultimate Medical Academy
Clearwater, FL
02-2020

High School Diploma -

Tafuna High School
Pago Pago American Samoa
06-1999

Skills

  • Organizational cleaning skills
  • Service excellence
  • Analytical problem-solving
  • Strong attention to detail
  • Team coordination
  • Data analysis expertise
  • Quality assurance in healthcare
  • Medicaid program knowledge
  • Data quality assurance
  • Operational assistance
  • Continuous improvement initiatives
  • Client support
  • Effective team contributor
  • Point of sale operation
  • Customer support specialist
  • Customer support for roadside services

Accomplishments

  • Earned a Master of Science in Healthcare Administration (2025)
  • Earned a Healthcare Quality and Safety Certification (2025)

- with expertise in patient-centered care, compliance, and performance improvement.

  • Applied advanced administrative and quality management skills to streamline workflows, reduce inefficiencies, and enhance service delivery in home care, hospital, and clinic settings.
  • Delivered high-quality service as a Medicaid Insurance Representative, Roadside Assistance Specialist and Team Support by resolving issues efficiently and ensuring client satisfaction.
  • Recognized for going above and beyond in helping customers navigate urgent and stressful situations, including healthcare inquiries, insurance coordination, and roadside emergencies.
  • Supported production efficiency in a manufacturing environment by ensuring smooth workflow, reducing bottlenecks, and maintaining high-quality output under strict deadlines.
  • Led and mentored in multiple settings, from church youth leadership roles to team coordination in the workplace, developing strong interpersonal and organizational skills.
  • Volunteered with the American Red Cross as a Follow-up Recovery Caseworker, providing compassionate support and resource connections to disaster-affected individuals.
  • Served in leadership roles within the church as a Sunday School leader, Choir leader, and Youth leader (2018-2024), fostering teamwork, mentorship, and community engagement.





Certification

Healthcare Quality and Safety Certification (2025)


Languages

English
Full Professional
Samoan
Full Professional

Interests

  • Passionate about improving healthcare operations, quality, and patient safety Draw to leadership roles where I can guide teams, shape policy, and create better systems of care
  • Strong commitment to building processes that reduce errors, increase inefficiency, and enhance the patient and client experience
  • Deeply dedicated to helping others, especially through my work with the American Red Cross, Church, and other community organizations
  • Pursuing my DHA (Doctor of Healthcare Administration)
  • Enjoy motivating others, fostering collaboration, and creating positive, supportive work environments
  • Building trust, resolving concerns, and ensuring people feel heard, valued, and supported
  • Being a bilingual speaker in Samoan and English

Timeline

Recovery Case Worker

American Red Cross of Tennessee
05.2025 - Current

Operator 2 Assembly Technician/Manufacturing Assembly Technician

Electrolux
12.2021 - 07.2025

Crew Member

Popeyes
07.2021 - 09.2021

Customer Service Representative

Teleperformance
02.2020 - 03.2021

Crew Member/Crew Trainer

McDonald
03.2019 - 05.2020

Customer Service Representative

Agero
11.2018 - 02.2019

Crew Member

Hardee's
10.2017 - 03.2018

Home Health Aide

Sunrise Community
07.2017 - 10.2018

Cashier

KS MART
09.2007 - 06.2013

Healthcare Administration

Southern New Hampshire University

Bachelor of Science - Healthcare Administration

Southern New Hampshire University

Associate of Science - Administrative Medical Assistant

Ultimate Medical Academy

High School Diploma -

Tafuna High School
LINFIELD PEROFETA