Dynamic professional with a proven track record in property management and customer service excellence, honed at Kaizen Realty, LLC, and Bank of America N.A. Expert in problem-solving skills to exceed objectives. Known for exceptional teamwork and communication, driving significant client satisfaction and operational efficiency.
Boosted sales performance by developing effective pricing strategies based on market analysis and client objectives. Met with brokers and agencies to build relationships and promote brand. Managed multiple transactions simultaneously while prioritizing tasks to meet deadlines efficiently. Expedited closings by collaborating closely with lawyers, mortgage brokers, and other professionals involved in the transaction process.
Generated new leads through networking events, social media outreach, and targeted marketing campaigns.
Conducted comprehensive property evaluations to assist clients in determining an appropriate listing price or offer amount.
Collaborated with colleagues to exchange information about available properties, upcoming developments, and market conditions for mutual benefit.
Support upper management teams with day to day responsibilities for operating the financial center effectively and efficiently. Oversee vendors schedules to ship out and receive product and/or coin and paper currency. Process monetary shipments from the local Department of Treasury and also oversee deposits going back to the Department of Treasury. Stay abreast of any product changes and money regulatory changes that may affect our business handling and our client accounts. Update visual fixtures that promote account incentives and discount programs. Coordinate monthly sales meetings and corporate visits. Organize community outreach events to help promote the financial center and bring new business. Assist clients with account handling, such as opening, closing, name changes, status changes etc, while maintaining a high level of customer service and customer confidentiality. Keep detailed records of account paperwork for upcoming regulatory audits. Prepare end of year observations and peer coaching incentives.