Lisa Craig
Athens
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Shift Leader/911 Dispatcher
McMinn County E-911
01.2017 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Followed established protocols for professional handling of emergency situations.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Entered Paperwork in the National Crime Information Center.
Customer Service Representative
Elavon
11.2015 - 01.2017
- Answered inbound calls from debit/credit card merchants across the United States, Canada, and Puerto Rico.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Addressed rate changes, debit/credit card disputes, and ACH's with customers.
- Provided technical support to resolve issues with merchants credit card terminals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Crew Trainer
McDonald's
09.2010 - 12.2016
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety, and performance requirements.
- Maintained current knowledge of all team position requirements.
Education
No Degree - Pre-Nursing
Cleveland State Community College
Cleveland, TNGED -
McMinn County High School
Athens, TN11-2012
Skills
- Team Collaboration and Leadership
- Creative Problem-Solving
- Policy and Procedure Enforcement
- Assigning Work
- Flexible Schedule
- Staff Development
- Safety processes and procedures
- Decision-making capabilities
- Conflict Resolution
- Positive Attitude
- Works Well Under Pressure
- Active Listening
- Information Gathering and Relay
- Call Management
- Computer-aided dispatching
- Computer Skills
- Critical Thinking
- Data Entry
- Map reading abilities
Timeline
Shift Leader/911 Dispatcher
McMinn County E-911
01.2017 - Current
Customer Service Representative
Elavon
11.2015 - 01.2017
Crew Trainer
McDonald's
09.2010 - 12.2016
No Degree - Pre-Nursing
Cleveland State Community College
GED -
McMinn County High School
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