Lisa Craig

January 2017 to January 2023 - 911 Telecommunicator

• Answered emergency and non-emergency phone calls and dispatched the appropriate responders.
• Dispatched police, ems, and fire over two-ray radios ensuring I am following FCC rules and regulations.
• Ran drivers licenses, vehicle registrations, guns, articles through the National Crime database as well as entering orders of protections, warrants, missing persons, and stolen property.

January 2023 to October 26, 2024 - Shift Leader

• Collaborated with upper management and other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
• Trained new employees and made sure that the training they received was well documented in an observation report.
• Enforced company policies and regulations.
• Provided continuous training to everyone on shift to improve their skills to attribute to the centers success.

October 26, 2024 - last day of job.

November 22-Present- 911 Telecommunicator/Alternate Terminal Agency Coordinator (ALT-TAC) for the National Crime Information Center

• Provides support to our agencies TAC with all matters pertaining to NCIC and other criminal justice information systems.
• Assists the TAC to make sure we are staying in compliance.
• Assists with running criminal history on employees and ensuring they are getting retested on their basic certification.
• Provides NCIC training to employees. From running criminal histories, entering paperwork (articles, vehicles, persons, etc.) to ensure they are being entered, ran, and logged properly.
• Attends yearly TIES conferences to bring back any updates or changes TBI makes pertaining to NCIC.

• Answered inbound calls from debit/credit card merchants across the United States, Canada, and Puerto Rico.
• Addressed rate changes, debit/credit card disputes, and ACH's with merchants.
• Provided technical support to resolve issues with merchants card terminals.

• Mentored junior employees to improve performance, food safety, and customer service.
• Greeted customers and provided friendly service.
• Worked on the point of sale system.
• Prepared food.