Lisa Edwards
Adams
Summary
Detail-oriented professional with strong problem-solving skills in customer service. Proven ability to investigate and resolve issues efficiently, enhancing customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Clerical
Southeastern Freight Lines
Antioch
09.2016 - Current
I have been with Southeastern Freight Lines for almost 10 years now. I did Customer Service the first 6yrs. Task including billing, communicating with shippers/drivers/customers daily via phone and email, working reports in a timely manner, and being able to multi-task. Over 2yrs ago I was promoted to OS&D which is our overage/shortage/damage department. In this role we have to investigate lost freight and handle any issue out of the normal cut and dry pick up and delivery. It's definitely taught me patience and being able to really focus in on the small details of the shipments I investigate. Though my time here I have learned thinking on my feet with frustrated customers and quick problem solving.
Education
High School Diploma -
Blackman High School
Murfreesboro TN 05-2013
Skills
- Billing procedures
- Shipping documentation
- Freight investigation
- Shipment tracking
- Logistics coordination
- Data entry
- Report analysis
- Customer relationship management
- Process improvement
- Time management
- Attention to detail
- Effective communication
- Team collaboration
- Conflict resolution
- Problem solving
- Critical thinking
- Organizational skills
- Basic math
- Microsoft Word
- Telephone etiquette
- Friendly, positive attitude
- Research
Timeline
Clerical
Southeastern Freight Lines
09.2016 - Current
High School Diploma -
Blackman High School