Lisa Goodrich Horrocks
Antioch
Summary
Disciplined Revenue Cycle Analyst with extensive experience in medical office operations, billing, coding, and patient management. Achieved efficiency in revenue cycle processes through strong data analysis and process improvement skills. Focused on delivering accurate forecasting and reporting while maintaining effective communication and collaboration in high-pressure environments.
Overview
18
18
years of professional experience
Work History
Revenue Cycle Analyst
AT & C REVENUE SERVICES
Houdini
08.2022 - Current
- Worked accounts receivables for several ambulatory surgery centers in Texas, Tennessee, Missouri, Michigan, Maryland and Nebraska, did billing, appeals and follow-up of all ages of claims and all payers (government and commercial).
- Software used was HST and Vision.
Revenue Cycle Analyst
WILLOW TREE HEALTH CARE GROUP
Franklin
05.2021 - 08.2022
- Worked and managed A/R for two states (Illinois and Kentucky); did billing and follow-up of aged and current claims on NextGen software and trained fellow employees on claims and appeals in Waystar billing system.
Revenue Cycle Specialist
MEDIX STAFFING
Nashville
01.2021 - 05.2021
- Managed two hospice agencies, did daily admissions/discharges, worked accounts on different software programs including Wellsky, Waystar and Medicare's DDE database.
- Managed room and board billing and kept numerous spreadsheets for management review.
- Worked and resolved aged A/R.
- (Temporary position)
A/R Analyst
COMMUNITY HEALTH SYSTEMS
Antioch
02.2019 - 01.2021
- Managed four clinics/hospitals, routinely did follow-up of aged A/R, created daily/monthly reports, assisted staff with concerns.
- Kept programs updated of policy and procedure updates/changes.
A/R Team Leader
HOSPICE COMPASSUS
Brentwood
12.2008 - 02.2019
- Executed daily admissions/discharge reports, developed new charts, managed commercial and VA admission verifications and authorizations, maintaining constant communication with hospice programs and upper management nationwide.
- Provided daily updates on insurance and patient information to staff and coworkers.
- Conducted chart audits, ensuring new and aged accounts were accurate and up-to-date.
- A/R Team Leader (8/11 to 1/12) and Interim A/R Supervisor (10/11 to 1/12)
Education
High School - Art, History
Madison High School
Madison, TNMusic Business
Vanderbilt University
Nashville, TNNon-degreed course - Computer Programming, Data Processing
Volunteer State Community College
Gallatin, TNDegree - Medical Assistant
National Education Association
Scranton, PASkills
- Well-organized; able to handle a variety of responsibilities simultaneously
- Strong computer skills in a variety of medical software; all up-to-date versions
- Consistently meets deadlines in a high-pressure environment with attention to detail
- Possesses excellent telephone and communication skills
- Knowledgeable in all commercial/private insurance companies and government agencies
Computer Software
IBM, Dell, Apple, Gateway, Hewlett-Packard, Windows 95, 97, 98, 2000, ME, XP Professional, Vista, Windows 7, 10, 11, Microsoft Word, Excel, Office, Powerpoint, Reflections, Premis, FACS Ontario, Medical Manager (all versions), Medic (all versions), Meditech, Mysis, Unisys, FoxPro, InfoCare, Linux, ProComm, Paradigm, MedNet, Alteer, TeamDME!, TIMS, Homeworks/Citrix, Cerner, Homecare HomeBase, Athena, Wellsky, NextGen, SSI, FSS, DDE, Envoy, WebMD, Waystar/Zirmed, Athena, Wellsky, Nextgen
Timeline
Revenue Cycle Analyst
AT & C REVENUE SERVICES
08.2022 - Current
Revenue Cycle Analyst
WILLOW TREE HEALTH CARE GROUP
05.2021 - 08.2022
Revenue Cycle Specialist
MEDIX STAFFING
01.2021 - 05.2021
A/R Analyst
COMMUNITY HEALTH SYSTEMS
02.2019 - 01.2021
A/R Team Leader
HOSPICE COMPASSUS
12.2008 - 02.2019
High School - Art, History
Madison High School
Music Business
Vanderbilt University
Non-degreed course - Computer Programming, Data Processing
Volunteer State Community College
Degree - Medical Assistant
National Education Association