Lisa Helton

I coordinate field routes for 12 technicians, as well as work in past due billing and collections. I serve as a board of director.

• Ensured customer satisfaction with accurate and prompt service planning.
• Collaborated with drivers for effective route management.
• Analyzed service patterns for optimizing future route planning.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
• Implemented comprehensive training program for new hires, improving their integration into team and productivity.
• Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
• Improved team morale and cohesion with regular team-building activities and open communication channels.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences. As well as field collections.

• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
• Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
• Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.

• Provided exceptional customer service, addressing inquiries promptly and professionally.
• Supported senior management with various administrative tasks, increasing their productivity levels.
• Maintained confidentiality when handling sensitive information, adhering to company policies regarding privacy.
• Managed incoming correspondence, delegating tasks as appropriate and ensuring timely responses were provided.
• Ensured accurate record keeping by regularly updating internal databases and filing systems.
• Reduced paperwork backlog by diligently organizing and filing documents in a timely manner.

• Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
• Enhanced student support by delivering one-on-one and small group assistance in various subjects.
• Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
• Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.