Lisa Jones
Dickson
Summary
Results-driven Customer Service Representative with expertise in order management, payment processing, and customer relations. Proven track record in generating reports and ensuring accurate inventory control.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Mygrant Glass
Nashville
11.2021 - Current
- Facilitated order placements and returns via phone and in-person interactions.
- Communicated with customers about damaged orders or inventory shortages.
- Assisted with part lookups using the NAGS database.
- Verified night delivery manifests for accurate customer credit allocation.
- Generated weekly reports on open aging orders.
- Calculated weekly customer account balances every Monday.
- Processed cash payments
- Processed check deposits in to Wells Fargo Virtual Check system and submitted to corporate
- assisted branch manager with accessory inventory counts
Customer Service Specialist
Advanced Drainage Systems
Franklin
07.2009 - 12.2020
- verify and enter products and pricing on customer purchase orders via fax, email and telephone and entered in to Oracle System
- assisted customers to insure correct product ordered for their specific job appliation
- coordinated delivery scheduling between plants, sales representatives and customers
- worked with third party couriers to track or correct shipment errors
- worked with customers and sales representatives with inventory availability and pricing
- assisted customers with reconciling invoices with bill of ladings for billing issues
- accepted and processed credit card phone payments
- assisted with new hire training and as a specialist I guided co-workers with trouble shooting problems on orders and gave direction on handling situations that may arise they are not familiar with
Materials Clerk
Shiloh Industries Inc
Dickson
01.2001 - 05.2009
- enter daily product in Baan MRP system
- issue purchase orders for all items purchased for the facility
- processed receipt of raw materials received into the facility
- performed daily cycle count of assigned part numbers
- initiated new vendor set-ups
- maintained department procedures in TS16949 Quality manual
- issued weekly releases to vendors
- tracked engineering changes from inception to completion, maintaining all necessary documentation and change logs
- tracked and controlled blue part blueprints, along with initiating design notes for external and internal customer part changes
Education
High School Diploma -
Dickson County High School
Dickson, TN05-1984
Skills
- Order management and inventory control
- Payment processing and invoice reconciliation
- Customer support and relationship management
- Effective communication and conflict resolution
- Team collaboration and multi-tasking
- Attention to detail and report generation
Timeline
Customer Service Representative
Mygrant Glass
11.2021 - Current
Customer Service Specialist
Advanced Drainage Systems
07.2009 - 12.2020
Materials Clerk
Shiloh Industries Inc
01.2001 - 05.2009
High School Diploma -
Dickson County High School