Lisa Kelley
Cordova
Summary
Strongly focused and knowledgeable Database Administrator. Having an in-depth knowledge of Microsoft Office suites and exceptional attention to details. Highly enthusiastic individual willing to work in a flexible and high-volume workload environment in which my strong organizational skills can be utilized.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Logistics Manager/Freight Audit
Smith and Nephew
Memphis
08.2021 - Current
- Responsible for working directly with service providers to resolve all discrepancies
- Provide financial information allowing Transportation teams to make effective real time decisions with up-to-date information.
- Work with Logistics Service Providers (LSP) and internal/ external customers.
- Lead aspects of weekly freight payment funding and monthly financial close.
- Partner with Finance, Accounting, freight payment service providers to resolve any issues with data feeds.
- Continuously identify and detail opportunities to improve current freight payment processes.
Data Base Specialist 2
Smith & Nephew
Memphis
07.2016 - 08.2021
- Ensure timely and accurate payment of freight invoices.
- Comply with all established freight pay processes to ensure accurate application of transportation expenditures.
- Audit all freight invoices for accuracy of rates, coding, discounts and NMFC freight classifications.
- Interact directly with carriers/external service providers and internal customers to resolve transportation issues.
- Contact and follow up with freight carriers regarding disputes for billing / weight discrepancies.
- Regulate business relationships with external service providers to clarify disputed rates, review aging accounts, and ultimately resolve and remove the root cause of discrepancies.
- Act as subject matter expert in regard to complex contract rates, line haul charges, fuel surcharges, arbitrary charges, storage, transfers, and other logistics charges.
- Use experience and judgment to interpret the appropriate handling of complex invoice and contract disputes with service providers.
- Manage and review transportation data, including troubleshoot issues and recommend changes.
- Support multiple transportation and logistics projects, maintain transportation performance reports, assist in the development of logistics analysis, and continuously improve databases.
- Provide functional expertise in support of the freight payment process within the Transportation department.
- File new freight claims and follow up on existing freight claims.
- Review and apply requirements for filing freight claims based on legal and contractual standards.
- Operate with minimal supervision; prioritize and execute tasks.
- Provide and communicate recommendations to management, interact with multiple levels and functions within the organization, and regulate carrier business relationships.
- Maintain a positive work atmosphere by acting and communicating in a manner, which facilitates the success of business operations to meet company demands and expectations.
- Work with traffic team to gather customs paperwork for proper international clearance.
Recall Coordinator
Smith & Nephew
Memphis
03.2015 - 07.2016
- Actively participate in all Field Action Team Meetings
- Work with Procurement, Marketing, and Inventory Teams to establish the Field Action Consignee list
- Send first direct customer field action notifications and subsequent follow-ups
- Assists with HHE and Field Action monthly Dashboard reporting
- Create and maintain Field Action Tracking Reports
- Monitor and follow-up on open or non-responsive accounts
- Supervises the collection and/or disposition of all returned devices affected by the Field Action and ensures strict adherence to Field Action guidelines provided by manufacturer, vendor, and/or regulatory guidelines
- Maintain and Close Field Actions Files
- Works proficiently with SAP
Move Coordinator
All- American Moving Group, LLC
Memphis
04.2014 - 10.2014
- Direct contact to the military members moving
- Data entry of customer information for government database (DPS)
- Pay close attention to detail in making sure all follow-ups are done for the clients move
- Demonstrate exemplary customer service skills
- Administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
Security Guard
Imperial Security/Tennessee Limo
Memphis
11.2011 - 01.2014
- Patrolled and protected entire facilities
- Respond to all incidents and calls relating to safety and security of property
- Maintained professional appearance
- Demonstrated exemplary customer services skills
- Limousine Dispatcher
- Dispatched and scheduled limousine trips
- Verified flight and reservations for travel
- Confirmed driver’s availability
- Maintained solid customer relationships
- Assisted with picking up clients when short staffed
- Customer Service Representative
- Researched customer problems
- Communicated with drivers, office staff and customers verbally and in writing
- Resolved customer complaints
- Input data entry and used company’s software programs
- Collected limousine payments
Patient Service Clerk
The Regional Medical Center
Memphis
03.2008 - 11.2010
- Performed hospital policies, procedures, and protocol
- Interacted and communicated with members of the health care team and patients
Accounts Receivable Clerk
Varsity Spirit Fashion
Memphis
01.2000 - 10.2007
- Posted incoming payments
- Supported customer service department with incoming calls
- Performed data entry and administrative responsibilities
- Created letters, memos, and proposals
- Managed outgoing and incoming mail
Education
Bachelor of Science - Criminal Justice
University of Memphis
TennesseeSkills
- Exceptional Communication Skills
- Executive Management Support
- 10-key by touch
- Strong client relations
- Excel
- Sharp problem solver
- Power Point
- Multi-line phone usage
- Conflict Resolution
Certification
• Tennessee Notary Public
• State of Tennessee Armed Security License
• License 'F' endorsement
• State of Tennessee Armed Security License
• License 'F' endorsement
Phone Numbers
(901) 857-6869
Highlights And Accomplishments
- Exceptional Communication Skills
- Executive Management Support
- Professionally Processed over 80 calls per day
- 10-key by touch
- Strong client relations
- Excel
- Sharp problem solver
- Power Point
- Multi-line phone usage
- Conflict Resolution
Timeline
Logistics Manager/Freight Audit
Smith and Nephew
08.2021 - Current
Data Base Specialist 2
Smith & Nephew
07.2016 - 08.2021
Recall Coordinator
Smith & Nephew
03.2015 - 07.2016
Move Coordinator
All- American Moving Group, LLC
04.2014 - 10.2014
Security Guard
Imperial Security/Tennessee Limo
11.2011 - 01.2014
Patient Service Clerk
The Regional Medical Center
03.2008 - 11.2010
Accounts Receivable Clerk
Varsity Spirit Fashion
01.2000 - 10.2007
Bachelor of Science - Criminal Justice
University of Memphis