Lisa Lissner
Memphis,TN
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Certification Assistant
American Association for Laboratory Animal Science | AALAS
Memphis, TN
03.2023 - 10.2025
- Provided administrative support to the AALAS Technician Certification Program
- Maintained certification data and pertinent hard copy files
- Processed, approved, and documented certification applications
- Verified receipt of appropriate supporting documentation, current membership status
- Completed appropriate forms and processed the payment for the certification orders
- Extensive contact via phone and email to request additional documentation or information if needed
- Verified and recorded testing results received from the testing vendor
- Answered inquiries and questions regarding the testing process and requirements
- Assist with questions regarding CEU requirements and status for the certified technicians for Registry compliance.
- Verified credentials for certified technicians for HR and employment purposes
- Staff liaison to the Certification and Registry Board Committee
- Monitored and responded to Certification inbox, General Info Inbox and Phone extensions
Membership Assistant
American Association for Laboratory Animal Science | AALAS
Memphis, TN
07.2022 - 03.2023
- Processed memberships. Correctly entered information from applications into the AMS. Created and modified membership orders as needed. Updated customer records. Sent out reminders to members regarding membership renewals. Assisted department in packaging and mailing membership letters and plaques.
- Processed payments. Entered payment for orders and provided receipts to customers. Proofed orders and payments for accuracy
- Customer Service: Responded to member and public inquiries regarding AALAS services and products. Reset passwords. Merged duplicate account issues
- Receptionist Services. Operated a multi-line telephone system to screen and transfer calls as appropriate. Screened, greeted and directed visitors, business appointments, vendors, deliveries, applicants etc. Ensured completion of paperwork sign-in and security procedures
- Supported the execution of membership marketing campaigns in collaboration with leadership and communications teams.
- Monitored and analyzed membership trends to support data-driven outreach strategies and campaign development
- Delivered responsive, personalized member assistance across phone, email and online channels
- Processed donation orders for AALAS.org. Provided information for regarding marketing campaigns and contact information for AALASfoundation.org
Manifest Operations Agent
FedEx Express
Memphis, TN
10.1996 - 07.2019
- Worked with multicultural and global clients to coordinate and manage documentation and to input data for customs shipments, ensuring compliance with governmental clearance on international export shipments
- Customer service responding to customer inquiries, identified problems, and resolved disputes related to international freight
- Served as Operations Liaison between Regulatory Division, IT, and Electronic Export Information agents, purposed with improving FedEx cost effectiveness and productivity
- Managed daily audits of team’s export clearance filings to ensure accuracy and to prevent governmental flagging and fines
- Monitored daily operational performances and cost effectiveness through technical platforms and provided continuous feedback to improve service and reduce bottom line operating cost
- Used root cause analysis to identify trends and produced daily, weekly, and monthly reports to demonstrate volume trends and agent productivity via Excel and PowerPoint
- Subject Matter Expert chosen to collaborate on development of new filing application to increase productivity and reduce costs. Received Bravo Zulu Award in 2007 for level of productivity as a new team member, and received Above and Beyond Recognition in 2011 for exceeding productivity standards
Education
Tech901
Memphis, TNAssociate of Arts - Customs Brokerage
Southwest Community College
Memphis, TNParalegal Studies
Southwest Community College
Memphis, TNPhlebotomy
Methodist Hospital I.L.T. School
Memphis, TNBiology
University of Memphis
Memphis, TNSkills
- Proficiency In Microsoft Office Suite and Google Workspace
- Customer Service Excellence
- Critical Thinking
- Data Accuracy
- Remote And Hybrid Work
- Effective Oral and Written Communication to both Internal and external stakeholders
- CRM: Proficient in Personify Working knowledge of Salesforce and Asana
Teamwork and collaboration
Customer service
Problem-solving
Excellent communication
Adaptability and flexibility
Telephone and email etiquette
Attention to detail
Conflict resolution
Certification
CompTIA Project+
Timeline
Certification Assistant
American Association for Laboratory Animal Science | AALAS
03.2023 - 10.2025
Membership Assistant
American Association for Laboratory Animal Science | AALAS
07.2022 - 03.2023
Manifest Operations Agent
FedEx Express
10.1996 - 07.2019
Paralegal Studies
Southwest Community College
Phlebotomy
Methodist Hospital I.L.T. School
Biology
University of Memphis
Tech901
Associate of Arts - Customs Brokerage
Southwest Community College