Lisa Lissner
Memphis
Summary
Experienced with managing administrative functions and delivering comprehensive support to executives and teams. Utilizes strong organizational and communication skills to enhance office productivity. Track record of efficiently handling scheduling, correspondence, and document management.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Biopsy Services and Administrative Support Specialist
University of TN Department of Oral and Maxillofacial Pathology Services
Memphis, TN
- Provide administrative, clinical support, and biopsy case-management services for the Oral and Maxillofacial Pathology division
- Receive, log, track and transport biopsy specimens
- Maintain accurate and timely data entry
- Coordinated slide pickup and distribution to faculty oral pathologist
- Completed billing charges, maintain organized records and support the office with routine clerical needs
Certification Assistant
AALAS
Memphis, TN
03.2023 - 10.2025
- Provided administrative support to the AALAS Technician Certification Program
- Maintained certification data and pertinent hard copy files
- Processed, approved, and documented certification applications
- Verified receipt of appropriate supporting documentation, current membership status
- Completed appropriate forms and processed the payment for the certification orders
- Extensive contact via phone and email to request additional documentation or information if needed
- Verified and recorded testing results received from the testing vendor
- Entered in test scores in Personify, printed and mailed certificates to passing candidates
- Answered inquires and questions regarding the testing process and requirements
- Assisted membership department with processing membership applications
- Assist with questions regarding CEU requirements and status for the certified technicians for Registry compliance.
- Verified credentials for certified technicians for HR and employment purposes
- Staff liaison to the Certification and Registry Board Committee
- Worked with certification testing candidates to schedule exam appointments with Prometric
Membership Assistant
AALAS
07.2022 - 03.2023
- Processed memberships. Correctly entered information from applications into the AMS. Created and modified membership orders as needed. Updated customer records. Sent out reminders to members regarding membership renewals. Assisted department in packaging and mailing membership letters and plaques.
- Processed payments. Entered payment for orders and provided receipts to customers. Proofed orders and payments for accuracy.
- Customer Service. Responded to member and public inquiries regarding AALAS services and products. Resets passwords. Merged duplicate account issues.
- Receptionist Services. Operated a multi-line telephone system to screen and transfer calls as appropriate. Screened, greeted and directed visitors, business appointments, vendors, deliveries, applicants etc. Ensured completion of paperwork sign-in and security procedures.
Manifest Operations Agent
FedEx
Memphis, TN
10.1996 - 07.2019
- Worked with multicultural and global clients to coordinate and manage documentation and to input data for customs shipments, ensuring compliance with governmental clearance on international export shipments
- Customer service responding to customer inquiries, identified problems, and resolved disputes related to international freight
- Served as Operations Liaison between Regulatory Division, IT, and Electronic Export Information agents, purposed with improving FedEx cost effectiveness and productivity
- Managed daily audits of team’s export clearance filings to ensure accuracy and to prevent governmental flagging and fines
- Monitored daily operational performances and cost effectiveness through technical platforms and provided continuous feedback to improve service and reduce bottom line operating cost
- Used root cause analysis to identify trends and produced daily, weekly, and monthly reports to demonstrate volume trends and agent productivity via Excel and PowerPoint
- Subject Matter Expert chosen to collaborate on development of new filing application to increase productivity and reduce costs. Received Bravo Zulu Award in 2007 for level of productivity as a new team member, and received Above and Beyond Recognition in 2011 for exceeding productivity standards
Education
Tech901
Memphis, TNCustoms Brokerage
Southwest Community College
Memphis, TNParalegal Studies
Southwest Community College
Memphis, TNPhlebotomy
Methodist Hospital L.L.T. School
Memphis, TNBiology
University of Memphis
Memphis, TNSkills
- Proficiency In Microsoft Office Suite
- Customer Service Excellence
- Critical Thinking
- Data Accuracy
- Remote And Hybrid Work
- Effective Oral and Written Communication to Both Internal and External Stakeholders
Certification
CompTIA Project+
Timeline
Certification Assistant
AALAS
03.2023 - 10.2025
Membership Assistant
AALAS
07.2022 - 03.2023
Manifest Operations Agent
FedEx
10.1996 - 07.2019
Biopsy Services and Administrative Support Specialist
University of TN Department of Oral and Maxillofacial Pathology Services
Customs Brokerage
Southwest Community College
Paralegal Studies
Southwest Community College
Phlebotomy
Methodist Hospital L.L.T. School
Biology
University of Memphis
Tech901