Lisa Melton
Cookeville
Summary
Dedicated Account Executive with a proven track record in client relationship building and account management. Skilled in analyzing market trends and crafting tailored communication strategies to enhance customer satisfaction and drive retention.
Overview
15
15
years of professional experience
Work History
Account Executive
Cookeville Communications
Cookeville, TN
06.2020 - 10.2025
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Led contract negotiations, ensuring favorable terms while aligning with company objectives.
- Analyzed market trends to identify new business opportunities and inform sales strategies.
- Collaborated with cross-functional teams to create tailored communication strategies for clients.
Account Executive
Charter Spectrum
Cookeville, TN
07.2016 - 06.2020
- Managed account portfolios, ensuring timely delivery of services and resolution of client inquiries.
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Collaborated with cross-functional teams to design tailored communication solutions for diverse clients.
- Conducted market research to identify new business opportunities and competitive trends within the industry.
- Led contract negotiations, securing favorable terms that aligned with company objectives and client needs.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Assistant Store Manager of Operations
Walmart
Sparta, Tn
02.2014 - 02.2016
- Led daily operations to ensure efficient store functionality and high customer satisfaction.
- Streamlined inventory management processes, reducing stock discrepancies and improving turnover rates.
- Trained and mentored new staff on operational procedures and company policies, enhancing team performance.
- Implemented loss prevention strategies that minimized shrinkage and improved overall security protocols.
- Collaborated with department managers to optimize product placement and enhance visual merchandising efforts.
- Analyzed sales data to identify trends, informing inventory decisions and promotional strategies for increased sales.
- Executed operational audits to maintain compliance with corporate standards, enhancing store efficiency and profitability.
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
Membership Coordinator
Sams Club
Cookeville, TN
03.2011 - 02.2015
- Coordinated membership events, enhancing member engagement and satisfaction.
- Managed renewal processes, ensuring timely follow-up with members.
- Developed training materials for new staff on membership operations and policies.
- Streamlined communication between departments to improve member service efficiency.
- Analyzed member feedback to identify areas for service improvement.
- Mentored junior staff, fostering a culture of collaboration and continuous improvement.
- Increased new member sign-ups by designing compelling marketing materials and promoting membership benefits in various channels.
- Maintained accurate records of memberships, ensuring timely renewal reminders were sent to prevent lapses in subscriptions.
- Maintained membership database, ensuring that all information was current and accurate.
Education
Bachelor of Science - Human Behavior
Tennessee Technological University
Cookeville, TN05-2027
Associate of Science - Criminal Justice
Volunteer State Community College
Cooekville Tennessee12-2025
Skills
- Client relationship building
- Account management
- Relationship building and management
- Pipeline management
- Written and verbal communication
- Customer service
- Customer relationships
- Lead development
- Customer rapport
- Strong relationships
- Performance tracking
- Interpersonal skills
- Goals and performance
- Account servicing
Timeline
Account Executive
Cookeville Communications
06.2020 - 10.2025
Account Executive
Charter Spectrum
07.2016 - 06.2020
Assistant Store Manager of Operations
Walmart
02.2014 - 02.2016
Membership Coordinator
Sams Club
03.2011 - 02.2015
Bachelor of Science - Human Behavior
Tennessee Technological University
Associate of Science - Criminal Justice
Volunteer State Community College