Lisa Patterson
Soddy Daisy
Summary
Dedicated Front Desk Supervisor with expertise in appointment scheduling and patient record management. Proven ability to enhance patient experiences through effective communication and insurance verification.
Overview
18
18
years of professional experience
Work History
Front Desk Supervisor
Chattanooga Eye Institute
Chattanooga
02.2014 - 07.2025
- Supervised front desk operations, ensuring smooth check-ins, checkouts, and management of referrals and medical records.
- Supervised front desk operations and maintained patient flow efficiency.
- Trained and mentored staff on customer service best practices.
- Managed appointment scheduling and coordinated with medical staff.
- Resolved patient inquiries and issues efficiently, ensuring a positive experience.
- Resolved customer complaints promptly and efficiently.
- Processed payments and transactions with accuracy, maintaining financial integrity.
- Confirmed patient insurance coverage prior to appointments.
Front Desk Receptionist
Siskin Spine and Rehab
Chattanooga
01.2010 - 02.2014
- Welcomed patients and visitors with a friendly demeanor.
- Managed multi-line phone system for appointment scheduling.
- Answered incoming calls and redirected callers to appropriate personnel or departments.
- Assisted with scheduling appointments for patients.
- Processed insurance information and verified patient eligibility.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Maintained patient records using electronic health record systems.
- Organized front desk operations to enhance office efficiency.
Front Desk Receptionist
Chattanooga Neurology
Chattanooga
01.2008 - 01.2010
- Checked in and out patients to ensure smooth patient flow and accurate recordkeeping
- Responded to incoming phone calls to provide information and assistance, enhancing patient communication and support
- Scheduled referrals and testing to facilitate timely patient care and follow-up
- Roomed patients
- Cash handling
- Helped with ESI injections
- Assisted medical staff during EEG procedures for accurate monitoring
Education
High School Diploma -
Soddy Daisy High
Soddy Daisy TN05-1987
Some College (No Degree) - Surgical Technology
Miller Motte
Chattanooga, TNSkills
- Patient record management
- Appointment scheduling
- Insurance verification
- Payment processing
- Front desk operations
- Customer service training
Timeline
Front Desk Supervisor
Chattanooga Eye Institute
02.2014 - 07.2025
Front Desk Receptionist
Siskin Spine and Rehab
01.2010 - 02.2014
Front Desk Receptionist
Chattanooga Neurology
01.2008 - 01.2010
High School Diploma -
Soddy Daisy High
Some College (No Degree) - Surgical Technology
Miller Motte