Lisa Pinter
Clarksville
Summary
Customer-oriented offering several years of experience in fast food operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Resourceful Store Manager highly productive in completing tasks efficiently. Possess specialized skills in inventory management, staff training, and customer service which ensure operational success. Excel at communication, leadership, and problem-solving to meet diverse challenges head-on.
Overview
13
13
years of professional experience
1999
1999
years of post-secondary education
Work History
Crew member - Store Manager
McDonalds
Mendota, IL
04.1997 - 05.2010
- Led daily operations and ensured efficient workflow in a high-volume environment.
- Trained and mentored staff to enhance customer service and team performance.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Coordinated scheduling to optimize staffing levels during peak hours.
- Addressed customer complaints promptly to maintain satisfaction and loyalty.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Worked front counter, drive-thru and other areas.
- Became familiar with products to answer questions and make suggestions.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team members to complete orders.
- Operated cash register to ring up final bill and process various forms of payment.
- Assisted other team members to achieve goals.
- Stocked shelves to organize aisles in assigned department.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Prepared products following restaurant, health, and safety standards and procedures.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Accurately operated cash register to process customer payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Brewed coffee and tea and changed out drink station syrups.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Completed milkshakes and ice cream desserts for customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Completed point of sale opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
Education
Paw Paw High School
Paw Paw, ILSkills
- Inventory management
- Visual merchandising
- Customer relationship management
- Cash handling
- Problem solving
- Effective communication
- Time management
- Order fulfillment
- Task prioritization
- Bank and safe deposits
- Store opening and closing procedures
- Accurate money handling
- Staff management
- Customer response
- Shift scheduling
- Store operations oversight
- Policies and procedures
- Customer service management
- Accurate cash handling
- Order management
- Bank deposit procedures
- Staff supervision
- Opening and closing procedures
- Employee scheduling
- Inventory restocking
- Workplace safety
- Teamwork and collaboration
- Multitasking and organization
- Health code compliance
- Quality control checks
- Cleaning and sanitizing
- Taking orders
- Food preparation
- Verbal and written communication
- Menu memorization
- Drive-thru operations
- Safe food handling
- Crew leadership
- Customer engagement
- Basic math
- Point-of-sale system
- Problem-solving
Timeline
Crew member - Store Manager
McDonalds
04.1997 - 05.2010
Paw Paw High School