Lisa Weber-Boyd
Sevierville
Summary
Dynamic customer service professional with a proven track record at Mannon Specialty Foods, excelling in conflict resolution and database management. Adept at fostering strong customer relationships and ensuring timely billing support, I consistently deliver exceptional service and resolve complex issues, enhancing overall customer satisfaction and loyalty.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Mannon Specialty Foods
Sevierville
09.2021 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Collected deposits or payments and arranged for billing.
- Updated databases with new and modified customer data.
Accounting Technician III
City of Madera
Madera
09.2006 - 06.2021
- Responded promptly to customer inquiries regarding billing issues or account status updates.
- Compiled financial reports in an organized manner for senior management review.
- Verified accuracy of financial data before entering it into the system.
- Maintained financial records, including accounts receivable and payable and general ledger.
- Resolved customer inquiries related to billing issues or payment status updates.
- Analyzed discrepancies in financial documents and made corrections accordingly.
- Reviewed and processed invoices, payments, receipts and other financial documents to ensure accuracy.
- Provided support for internal and external audits by preparing requested documentation.
- Received and recorded cash, checks and transfers.
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZ10-2015
Skills
- Customer service
- Conflict resolution
- Database management
- Order tracking
- Billing support
- Customer relationship management
Timeline
Customer Service Representative
Mannon Specialty Foods
09.2021 - Current
Accounting Technician III
City of Madera
09.2006 - 06.2021
Bachelor of Science - Business
University of Phoenix
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