Top-notch employee with unsurpassed experience in customer service and support. Highly organized and enjoys working with a sense of urgency. Committed to fostering positive customer relationships while meeting/exceeding company goals. Authorized to work in the US for any employer.
Hi, I’m
Lisa White
Maryville
Summary
Overview
25
years of professional experience
Work History
MEIJI CorporationMaryville, TN
Account Executive
05.2022 - Current
Job overview
- Create quotes for automation and robotics parts for various customers.
- Process purchase orders and request order amendments as needed.
- Provide order updates to internal and external customers.
- Assist with warehouse functions as needed.
- Maintain and update various Excel worksheets.
- Provide exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Manage multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Perform various other duties as needed.
STAFFING SOLUTIONSMaryville, TN
Administrative Assistant
04.2018 - 10.2018
Job overview
- Human Resource Assistant
- Data Entry Clerk
Standard AeroMaryville, TN
Customer Service / Warranty Administrator
08.2003 - 04.2018
Job overview
- Served as Warranty Administrator for AE3007
- Served as primary liaison for all Third Party repair parts at Standard Aero.
- Inducted / routed Third Party aircraft engine parts for repair in Citrix per various customers contracts and warranties.
- Managed repair timelines, focusing on customer satisfaction and month-end financial targets.
- Met and/or exceeded month-end financial goals.
- Resolved external and internal customer conflicts with professionalism.
- Facilitated regular status updates to customers and management through email, teleconferences, and production meetings.
- Generated precise repair estimates for customer authorization.
- Processed and submitted invoices for payment following completion of repairs.
- Coordinated shipping arrangements in accordance with various contracts.
- Oversaw records storage operations in compliance with FAA regulations.
- Acted as a liaison between customers, leadership, and various team members to provide top-notch customer service.
Standard AeroMaryville, TN
Material Handler
02.2001 - 08.2003
Job overview
- Inducted / routed aircraft engine parts for repair.
- Participated in daily production meetings to communicate repair status and ensure timely prioritization of repairs.
- Ordered replacement parts and repair material for CRS and Structural Components technicians as needed.
Education
MARYVILLE HIGH SCHOOLMaryville, TN
High school diploma
01.1997
University Overview
Pellissippi State Community CollegeKnoxville, TN
from Business Administration
University Overview
Skills
- Familiar with OSHA standards
- Customer service
- Account management
- Organizational skills
- Production planning
- Microsoft Office
- Excel proficiency
- Microsoft Powerpoint
- Experience in Access
- Citrix
- Conflict resolution
- Customer follow-ups
- Customer inquiry handling
- Order inquiry handling
- Time management
- Friendly demeanor
- Detail oriented
- Communication skills
- Deadline driven
- Customer complaint resolution
- Customer email correspondence
- Face-to-face client meetings
- Virtual client meetings
- Salesforce Service Cloud
- Client relationship building
- Great multi-tasker
- Self-motivated but also a team player
- Effective customer service in high-pressure situations
- Teamwork and collaboration
Timeline
Account Executive
MEIJI Corporation
05.2022 - Current
Administrative Assistant
STAFFING SOLUTIONS
04.2018 - 10.2018
Customer Service / Warranty Administrator
Standard Aero
08.2003 - 04.2018
Material Handler
Standard Aero
02.2001 - 08.2003
MARYVILLE HIGH SCHOOL
High school diploma
Pellissippi State Community College
from Business Administration