Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Affiliations
Timeline
Generic

Lisa Sanders

Fayetteville,TN

Summary

Goal-oriented higher education administrator with six years of academic affairs experience in academic policy, aiding in compliance with accrediting agencies such as SACSCOC, CIDA, and ACCSC. Also experienced in developing and evaluating new programs, with eight-plus years of experience in enrollment management, including dual enrollment. Experience in meeting customer needs starting with HVAC experience. Customer-centric professional with experience in cultivating long-lasting relationships. Motivated leader with top-notch communication, organizational, and strategic planning abilities.

Overview

29
29
years of professional experience

Work History

Campus Engagement Director

Motlow State Community College
Fayetteville
07.2022 - 06.2023
  • Manage daily operations, including facilities liaison, facility rental, and usage, overseeing customer service department, supervising support staff, and ensuring all documentation is maintained.
  • Represent Moltow State in assigned service areas, including interfacing with city, county, community, civic, business, industry, and educational leaders.
  • Represent the college at key events while providing a continuous flow of information about the college through presentations to organizations, visits to local schools, and participation in college and career programs.
  • Assist with marketing and promotional efforts to increase enrollment.
  • Forecast current and future needs and costs of the campus preparing for growth; Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations supporting goals.
  • Assist in recruitment efforts to increase enrollment of traditional, non-traditional and dual enrollment students, including adding three new programs in five high schools for fall 2023.
  • Budget development, implementation, and oversight for assigned functions
  • Serve as Prior Learning Assessment Director to review, qualify, test, and assign credit for prior learning for all five MSCC campuses and sites
  • Membership and service on local boards and organizations in the community
  • Prepare reports, projects, and events
  • Assist in grant applications and management.

Assistant Academic Dean,

Motlow State Community College
Fayetteville
06.2007 - 07.2022
  • Manage Fayetteville Campus including the hiring, supervision, and evaluation of faculty and staff, develop semester course schedules, oversight of the One-Stop Office, aid in recruitment, persistence and completion efforts, research and help develop relevant programs for the service area, management campus events and represent college in the community.
  • Core Team Leader for Achieving the Dream (ATD), a data driven, evidence-based initiative to increase persistence and graduation rates for at-risk students such as first-generation, minorities, low-socioeconomic status, etc. (www.achievingthedream.org)
  • Developed strategic plan that increased enrollment headcount at Fayetteville Campus by 76 percent in three years
  • Researched needs, initiated and help develop multiple programs for the Fayetteville Campus including agriculture, digital agronomy, nursing, and EMT dual enrollment
  • Implemented a One-Stop place utilization that allowed for more efficient intake flow and customer service enhancements
  • Provided measurable improvements in the performance of students in all academic programs offered on the Fayetteville Campus on the Quality Assurance and Performance Funding metrics as set by TBR
  • Increased dual enrollment into service areas by 66 percent in one year
  • Provided measurable improvements in performance, retention, and graduation rates with the highlight being a 90 percent retention rate of Tennessee Promise students in 2018.
  • Support the implementation of the use of emerging and mobile technologies for classroom instruction.
  • Serve as campus contact and resolution of formal student complaints and appeals
  • Assist in the recruitment of students in the Fayetteville Service Area
  • Introduced and supported two Tennessee Transfer Pathway Programs in agriculture and developed a 2+2 Program for a 4-year degree partnership with Tennessee State University.
  • Supervise and provide performance evaluations for faculty and staff at the Fayetteville Campus.
  • Provide documentation and support for SACSCOC institutional accreditations
  • Develop relationships with high school partners, administrators, community leaders

Interim Academic Deans at Moore County and Smyrna

Motlow State Community College
Fayetteville
09.2020 - 08.2021
  • Built and staffed all classes as interim deans at both classes during the pandemic.
  • Handled all formal student complaints and appeals from Smyrna and Moore County Campuses
  • Attended all meetings related to the pandemic as part of the Pandemic Emergency Management Team

Director of Enrollment Management

O'More College Of Design
Franklin
09.2014 - 06.2016
  • Management and budget oversight of Admissions and Records, Financial Aid and the Office of the Registrar
  • Developed and implemented a strategic marketing plan that included communications plans for enrollment, events and fundraising, revised marketing materials and developed a new recruitment strategy that increased applications and enrollment that resulted in meeting fall applications numbers eight months earlier than the previous year and increased enrollment by 40 percent
  • Event planning enhancements included developing Experiencing O'More Day that, doubled the number of visitors to campus, and adding a Scholarship Day Event that drove priority scholarship awarding and increased enrollment.
  • Member of Events Fundraising Team that planned and executed all tasks related to major fundraising events such as Suddenly Seersucker, Annual O'More Fashion Show, Annual O'More Show Houses featured in Traditional Homes Magazine
  • Consulted with an ad agency to design new, impactful marketing materials
  • Supported community by working monthly at Franklin Downtown Art Crawl the first Friday night of each month at O'More College of Design featuring the work of various artists

Director of Admissions

Martin Methodist College (UT Southern)
Pulaski
08.2008 - 09.2014
  • Managed Admissions and Recruitment Departments in order to exceed all goals while staying in budget
  • Increased new student enrollment by 30 percent in five years during a time of enrollment decline at most private colleges
  • Number of applications increased by 25% in year one.
  • Established a Presidential Scholarship Awards Gala attended by 300 people to generate interest and campus visits in the fall, increasing the number of students that attended the various scholarship competitions by 50 percent and increasing the enrollment rate from 40 percent of scholarship attendees to 70 percent
  • Developed and implemented a strategic plan that included new marketing materials resulting in increased enrollment overall while increasing the academic integrity of new students recruited with an average ACT composite score increase of two points and a reduction of the first-semester academic suspension rate by over 50 percent
  • Developed strategic marketing plans including communication, social networking, direct mail, web recruiting, advertising, lists buy, and printed materials
  • Planned and oversaw all admissions recruiting events including Preview Days, scholarship competitions, and an awards gala
  • Increased the number of returning Thomas Martin ambassadors by 70% and have an 80% rate of enrollment by those students that attend Preview Day events.
  • Established a Presidential Scholarship Awards Gala attended by 300 people to generate interest and campus visits in the fall, increasing the number of students that attended the various scholarship competitions by 50 percent and increasing the enrollment rate from 40 percent of scholarship attendees to 70 percent
  • Developed strategic marketing plans, including communication, social networking, direct mail, web recruiting, advertising, lists buy, and printed materials
  • Planned and oversaw all admissions recruiting events including Preview Days, scholarship competitions, and an awards gala
  • Increased the number of returning Thomas Martin ambassadors by 70% and had an 80% rate of enrollment by those students that attend Preview Day events

Territory HVAC Sales Manager

Carrier Corporation
Nashville
09.2007 - 08.2008
  • Worked with established accounts to maintain or improve relationships Developed sales and marketing strategies to increase sales of Carrier products
  • Targeted prospects in other territories through careful research of competitor products, services, and trends.
  • Analyzed monthly sales data of existing accounts by comparing to previous year's sales volume, then developed strategic plans for improvement
  • Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
  • Identified and recruited quality customers to sell Carrier Pro
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Trained sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Recruited the Lee Company, Tennessee's largest dealer, to sell Carrier as their premier brand resulting in Infinity equipment featured on their summer promotional campaign

National HVAC Marketing Manager

United Refrigeration
Philadelphia
10.2005 - 02.2007
  • Boosted customer satisfaction ratings, increased client retention, grew market share and decreased lag time by implementing process improvements.
  • Implemented new product line launches by initiating strategic advertising projects, and marketing tactics
  • Developed strategic marketing plans for over 200 branches across the United States Developed a successful marketing campaign that included SPIFFs that increased the sale of mainline equipment by 30% in targeted branches
  • Wrote and distributed white papers to help sales force explain EPA mandated conversion to increased SEER ratings and new refrigerant
  • Trained branches and sales force in selling higher end products and accessories Developed and planned HVAC incentive trip programs
  • Worked with Lamont Marketing firm with WYWO campaign that included incentive trips and experiences as rewards for top sales

Product Marketing Manager-HVAC Split Systems

Carrier Corporation
Lewisburg
02.1998 - 10.2005
  • Directed split system product lines which included five brands and 500+ SKUs that generated 60% of the company's sales revenue totaling over $300 million
  • Led implementation and maintenance of product marketing plans supporting corporate strategic goals in the areas of market share, sales volumes, and margin contributions
  • Served as an integral member of the Everest Product Development Team ensuring that ICP customers had products needed for EPA mandated SEER and refrigerant conversion in 2006.
  • Listed on five joint venture patents for split system products
  • Communicated value and position to sales team and developed tools to support selling process.
  • Planned new product external launch and release while managing cross-functional implementation of plan.
  • Designed and managed development of new Split Systems, Duct -free Split Systems, Geothermal channel product that effectively positioned company as market share leader.
  • Supported marketing programs and campaigns with content and messaging to drive demand.
  • Established a successful "Partners in Development" program that included 50 ICP customers in the US and Canada, providing input on new product platforms Initiated focus groups that included dealers and consumers
  • Represented company on the Distributor Advisory Council, Dealer Recovery Programs and National Trade Shows
  • Delivered product training presentations to internal employees and key customers
  • Tracked new product development programs along with existing product sales
  • Worked closely with advertising, public relations, printing agencies and other vendors to ensure the timely delivery of services for monthly mailings, launches trade shows and customer meetings

HVAC Materials Manager

International Comfort Products
Lewisburg
02.1994 - 02.1998
  • Controlled high-dollar, volume-critical commodities as well as expedited parts to ensure no down time for assembly or production lines
  • Developed a kanban pull system with a major supplier which included returnable containers to reduce damage and to support build to order initiatives
  • Introduced a Just in Time (JIT) program that resulted in reductions in lead-time from 10-5 days, reduced the number of returnable containers required, daily labor requirements and the amount of inventory floor space required by over 50% Reduced work in progress (WIP) dollars for commodities from over $4 million to less than $1 million in the first year

Education

Doctor of Education (Ed.D - Educational Leadership

Trevecca Nazarene University
Nashville, TN
12.2023

Master of Science - Marketing

Golden Gate University
San Francisco, CA
05.2003

Bachelor of Science - Adult Education And Training

The University of Tennessee - Knoxville
Knoxville, TN
08.1999

Associate of Science - General Studies

Columbia State Community College
Columbia, TN
05.1986

Skills

  • Enrollment Management
  • Dual Enrollment Partnerships and Growth
  • Academic Course Scheduling
  • Hiring full-time, adjunct faculty and staff
  • Effective Communication, including public speaking, persuasive, and informational speaking
  • Representative within several civic organizations and advisory committees
  • Supervision and Evaluation
  • Community Engagement
  • Instructional Leader
  • Assist in maintaining compliance with several accrediting bodies such as SACSCOC, , ACCSC
  • Council on Occupational Education (COE) Liason
  • Maintain programmatic accreditation along with faculty for programs such as Council for Interior Design Accreditation (CIDA), HVAC Excellence and Automotive Service Excellence (ASE)
  • Helped develop and maintain articulation agreements & MOUs with partners
  • Leadership, relationship-building, communication, and organizational skills
  • Participated in several team effort grant applications and management, such as TBR Reimagining Grant proposal, Indigo Ag Grant management
  • Serve as Perkins Grant Coordinator at TCAT Shelbyville
  • Banner, Sonis, Populi, D2L LMS, Blackboard LMS, Canvas LMS

Additional Information

  • Achieving the Dream Core Team Member including co-leader from 2021-2022.
  • Prior Learning Assessment Director - work with adult students to evaluate life experiences for college credit; assign PLA credit for industry certifications and signed articulations
  • International Study Abroad Committee Member - scholarship award sub-committee


Accomplishments


  • Adjunct Instructor - First Year Experience Course
  • Academic Appeals Committee Chair - 5 years
  • Grade Change Approvals for all campuses - 6 years
  • Strategic Enrollment Management Team Member.
  • Trained in Kaizen Principles by the authors of The Toyota Production System, 5s, Six Sigma, etc.
  • Proficient in JIT Inventory Conversion, saving $10 million in the first year of HVAC commodities

Affiliations

  • Kiwanis
  • Fayetteville-Lincoln County Chamber of Commerce Board of Directors
  • Fayetteville-Lincoln County Chamber of Commerce Education Committee
  • Power of 100 Women Charitable Organization
  • Lincoln County High School CTE Advisory Board
  • Fayetteville City High School CTE Advisory Board
  • Lincoln County High School Agriculture Advisory Board
  • Fayetteville City Give Grant Advisory Board

Timeline

Campus Engagement Director

Motlow State Community College
07.2022 - 06.2023

Interim Academic Deans at Moore County and Smyrna

Motlow State Community College
09.2020 - 08.2021

Director of Enrollment Management

O'More College Of Design
09.2014 - 06.2016

Director of Admissions

Martin Methodist College (UT Southern)
08.2008 - 09.2014

Territory HVAC Sales Manager

Carrier Corporation
09.2007 - 08.2008

Assistant Academic Dean,

Motlow State Community College
06.2007 - 07.2022

National HVAC Marketing Manager

United Refrigeration
10.2005 - 02.2007

Product Marketing Manager-HVAC Split Systems

Carrier Corporation
02.1998 - 10.2005

HVAC Materials Manager

International Comfort Products
02.1994 - 02.1998

Doctor of Education (Ed.D - Educational Leadership

Trevecca Nazarene University

Master of Science - Marketing

Golden Gate University

Bachelor of Science - Adult Education And Training

The University of Tennessee - Knoxville

Associate of Science - General Studies

Columbia State Community College

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Lisa Sanders