Lita Johnson

• Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
• Set up and completed loan submission packages.
• Handled any conditions sent from underwriting departments.
• Prepared documents for underwriting by verifying client income, credit reports, and other information.

I left my job at the Bank of Frankewing where I was a teller from March until November of 2019 to care for my grandson for two years. I then went back to The Bank of Frankewing as a loan processor.

• Scheduled appointments and verified insurance information for patients using Kareo software. 
• Handled a multi-line switchboard for a busy office and routed incoming calls to the correct individuals.
• Collected copays and payments on accounts. 
• Performed administrative support tasks such as filing, answer phone calls, patient referrals, updating contact information and medical record request. 
• Solved minor customer issues and ensured that any major problems were immediately escalated to the office manager. 
• Transmitted information or documents to customers, using computer, mail, or facsimile machine.
• Signed for packages that came to the organization and distributed them to the appropriate personnel.
• Handled the complaints and concerns of customers.

• Addressed and welcomed  patrons to the business per day.
• Handled a multi-line switchboard for a busy office and routed incoming calls to the correct individuals.
• Performed administrative support tasks such as registering patients and verifying insurance, collecting coppays, assisting providers with pharmacy questions and patients concerns. 
• Solved minor customer issues and ensured that any major problems were immediately escalated to the office manager. 
• Signed for packages that came to the organization and distributed them to the appropriate personnel.
• Transmitted information or documents to customers, using computer, mail, or facsimile machine.

• Coordinated with vendors to complete projects according to schedule and specifications.
• Wrote professional business correspondence, set up spreadsheets and created presentations.
• Set up meetings between project members and clients to develop ideas, discuss progress and set goals.