Jerry Strong Jr.
Memphis
Summary
Qualified and results-driven veteran with a 5-year career in the U.S Marine Corps, providing an extensive knowledge in engineering and customer service skills who readily adapts to change. Demonstrating solid interpersonal, communication, and problem-solving skills with a strong ability to master new roles and technologies to achieve positive results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Tax Examining Technician
Department of the Treasury
11.2022 - Current
- Reviews and analyzes internal documents and taxpayer returns, prepare coded entries to amend and complete records, refers questionable returns and documents to appropriate areas to determine corrective action
- Processes individual returns and cases that involve relationships among different accounts that span more than a single tax period
- Assign Employee Identification Numbers (EIN) and temporary Social Security Numbers (SSN)
- Requests and interprets taxpayer information
- Perfects documents and initiates research to correct missing or inaccurate account information, inquiries to third parties, and changes to taxpayer accounts to correct errors
- Compiles and maintains functional and/or assigned area records or reports to provide status of work
- Have served as a technical advisor, on-the-job (OJT) coach, classroom instructor, or reviewer to provide technical assistance on systemic problems and inconsistencies in the Internal Revenue Manuals (IRM)
- Implements and monitors management control
procedures in accordance with regulations and other appropriate guidance and direction, to ensure that
adequate control systems are functional, so Government personnel and resources are safely and effectively managed. - The employee reviews, analyzes, and processes all
incidents or threats reported to the Situational Awareness Management Center (SAMC) in order to detect incidents that may indicate predictive or actual insider threat activity based on Potential Risk Indicators (PRIs). - Plans, schedules, and implements security projects in
assigned areas. Projects at this level typically involve a small facility or a limited scope project in a large facility or a facility with a higher facility security level (FSL). - Uses technical expertise to complete written reports and briefing documents developed from site reviews and risk assessments. Reviews and provides feedback on the reports and findings of lower-graded employees.
- Coordinates emergency incidents to provide support to first responders. Provides responses to complex or significant emergencies incidents, including reporting and recording them to appropriate management levels and authorities.
Customer Service Representative
Strategic Data Systems
12.2019 - 11.2022
- Provided primary customer support to internal and external customers in fast-paced environment
- Entered customer interaction details into multiple military databases to track requests, document problems and record solutions offered
- Maintaining positive and professional customer service while providing timely accurate and efficient service to customers via phone email and zoom
- Maintaining secondary staff scheduling and assisting with day-to-day performance needs
- Ensuring that project and development goals are met while adhering to company rules and regulations
- Conducting training courses and seminars for staff and clients as needed while adhering to standard operating rules and regulations as necessary
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Answered constant flow of customer calls with up to 10 calls in queue per minute
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered customer telephone calls promptly to avoid on-hold wait times.
Combat Engineer (Sergeant E-5)
Marine Corps
10.2015 - 08.2020
- Build, repair and maintain buildings, roads, and power supplies within the Marine Corps and foreign soils
- Construct, alter, repair building structures and use explosives for construction/ demolition projects, use heavy machinery to clear minefields and supports ground forces in training exercises and war time campaigns
- Worked well independently and on a team to solve problems
- Served as a friendly, hardworking, and punctual service member
- Organized and prioritized work to complete assignments in a timely, efficient manner
- Led recruitment efforts and training of new employees
- Collaborated with service members to accomplish goals
- Planned and conducted collective training for troops
- Performed recruitment of Military Personnel with placements in both the Public Services and Private Services sectors
- Led and oversaw Experimentation and Model and Simulation Programs.
Education
High School Diploma -
Bolton High School
UXO Technician -
University of Tennessee, Knoxville
Skills
- Effective Time Management
- Principles and Practices of Engineering
- Verbal and written communication
- CRM Software
- Creative Problem Solving
- Multitasking and Prioritization
- Strong Human Relation Skills
- Secret Security Clearance
- Professional Customer Service Abilities
- Efficient Muli-Tasking
- Building Customer Trust and Loyalty
- Customer Data Confidentiality
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Understanding Customer Needs
- Data Entry and Maintenance
- Calm and Professional Under Pressure
Certification
- MINELAB F3 Metal Mine Detector, 07/01/21, University of Tennessee, Knoxville
- MINELAB Electronics PTY LTD, 07/01/21, University of Tennessee, Knoxville
- Hazardous Waste Site Worker, 07/01/21, University of Tennessee, Knoxville
- OSHA #7300: Understanding OSHA's Permit-Required Confined Space Standard, 07/01/21, University of Tennessee, Knoxville
- IMAS Technician Level 1 Course, 07/01/21, University of Tennessee, Knoxville
- Unexploded Ordnance Technician Level 1, 07/01/21, University of Tennessee, Knoxville
- NSC First Aid, CPR & AED Course, 07/01/21, University of Tennessee, Knoxville
- Confined Space Operations Overview, 07/01/21, University of Tennessee, Knoxville
- Welding, Burning, Hot-Work, Permit Training, 07/01/21, University of Tennessee, Knoxville
- Forklift Operator Safety, 07/01/21, University of Tennessee, Knoxville
- Backhoe Operator Safety, 07/01/21, University of Tennessee, Knoxville
Timeline
Tax Examining Technician
Department of the Treasury
11.2022 - Current
Customer Service Representative
Strategic Data Systems
12.2019 - 11.2022
Combat Engineer (Sergeant E-5)
Marine Corps
10.2015 - 08.2020
High School Diploma -
Bolton High School
UXO Technician -
University of Tennessee, Knoxville
Similar Profiles
Pamela MorrisPamela Morris
Customer Service Representative at Department of the TreasuryCustomer Service Representative at Department of the Treasury
Fatima CeceFatima Cece
Information System Security Manager at Department of the TreasuryInformation System Security Manager at Department of the Treasury
Giovanni DillonGiovanni Dillon
Customer Services Representative at Department of the TreasuryCustomer Services Representative at Department of the Treasury
Jasmine DixonJasmine Dixon
Contact Representative at Department of The TreasuryContact Representative at Department of The Treasury
Savannah AllenSavannah Allen
Lifeguard at Federal Way Community CenterLifeguard at Federal Way Community Center