Liwa Eddine Ayari ayari
Tunis
Summary
I'm a customer service professional with solid experience supporting customers through phone calls, emails, and live chats. I'm passionate about making sure every customer feels supported and valued, no matter the issue or platform. I respond quickly and accurately, handle complaints with empathy, and provide multi-channel support to ensure smooth, positive experiences. I'm skilled in using Zendesk to manage customer interactions efficiently while maintaining a personal touch
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative | Customer Service
TCC Call Center (Tunisia)
09.2022 - 05.2023
- Handled customer inquiries promptly via phone, email, and
live chat.
- Provided clear information and assistance, resolving issues with professionalism and care.
- Managed complaints and concerns with empathy, always aiming for customer satisfaction.
- Used Zendesk daily to track and manage support tickets, ensuring or ganized and timely responses.
Help Desk Technician
Teleperformance
01.2020 - 01.2021
- Delivered technical support and troubleshooting for hardware, software, and network issues.
- Documented technical issues and resolutions accurately in the ticketing system.
- Provided clear guidance and training to users, improving their IT skills.
- Monitored systems proactively to prevent issues and maintained smooth operations.
- Collaborated with teams to escalate complex problems and support IT projects.
Education
Engineer's Degree - Computer Engineering
École Supérieure Privée D'ingénierie Et De Technologie
Tunis09-2024
Skills
- Accuracy Verification
- Product Listings
- Copy & Paste
- Email Support
- Customer Satisfaction
- Customer Service
- Customer Support
- Phone Communication
- Online Chat Support
- Social Customer Service
- Technical Support
- Zendesk
Certification
EF SET English Certificate 68/100 (C1 Advanced)
Languages
Arabic
Native or Bilingual
English
Full Professional
French
Full Professional
Timeline
Customer Service Representative | Customer Service
TCC Call Center (Tunisia)
09.2022 - 05.2023
Help Desk Technician
Teleperformance
01.2020 - 01.2021
Engineer's Degree - Computer Engineering
École Supérieure Privée D'ingénierie Et De Technologie
Similar Profiles
Ahmed Maher Ben MeftahAhmed Maher Ben Meftah
Volunteer at TunisiaVolunteer at Tunisia
Sean MunschSean Munsch
Law Enforcement Information and System Specialist at Tactical Communications Center (TCC)Law Enforcement Information and System Specialist at Tactical Communications Center (TCC)
Fanlee RodriguezFanlee Rodriguez
NA at Call max (call center)NA at Call max (call center)
Fatma RbihaFatma Rbiha
La productrice at la boite de production FBRLa productrice at la boite de production FBR
Inès GONDIInès GONDI
GRC & Authorizations Consultant at ArtimISGRC & Authorizations Consultant at ArtimIS