Liwa Eddine Ayari ayari

Tunis

Summary

I'm a customer service professional with solid experience supporting customers through phone calls, emails, and live chats. I'm passionate about making sure every customer feels supported and valued, no matter the issue or platform. I respond quickly and accurately, handle complaints with empathy, and provide multi-channel support to ensure smooth, positive experiences. I'm skilled in using Zendesk to manage customer interactions efficiently while maintaining a personal touch

Overview

years of professional experience

Certification

Work History

Customer Service Representative | Customer Service

TCC Call Center (Tunisia)

09.2022 - 05.2023

- Handled customer inquiries promptly via phone, email, and

live chat.

- Provided clear information and assistance, resolving issues with professionalism and care.

- Managed complaints and concerns with empathy, always aiming for customer satisfaction.

- Used Zendesk daily to track and manage support tickets, ensuring or ganized and timely responses.

Help Desk Technician

Teleperformance

01.2020 - 01.2021

- Delivered technical support and troubleshooting for hardware, software, and network issues.

- Documented technical issues and resolutions accurately in the ticketing system.

- Provided clear guidance and training to users, improving their IT skills.

- Monitored systems proactively to prevent issues and maintained smooth operations.

- Collaborated with teams to escalate complex problems and support IT projects.

Education

Engineer's Degree - Computer Engineering

École Supérieure Privée D'ingénierie Et De Technologie

Tunis

09-2024

Skills

Accuracy Verification
Product Listings
Copy & Paste
Email Support
Customer Satisfaction
Customer Service

Customer Support
Phone Communication
Online Chat Support
Social Customer Service
Technical Support
Zendesk

Certification

EF SET English Certificate 68/100 (C1 Advanced)

Languages

Arabic

Native or Bilingual

English

Full Professional

French