Liza Cooley
Hendersonville
Summary
Accomplished Senior Manager with a proven track record at Carrabba's Italian Grill Restaurant, specializing in operations management and talent development. Expert in enhancing team performance and customer satisfaction through strategic planning and cross-functional collaboration. Achieved improvements in service standards, demonstrating exceptional leadership and problem-solving skills. Won a manager of the quarter for Carrabba’s in 2024.
Overview
14
14
years of professional experience
Work History
Senior Manager
Carrabba's Restaurant
08.2018 - Current
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
Server/Trainer
Bonefish Grill
10.2012 - 07.2018
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
Server/ Trainer
Outback Steakhouse
02.2011 - 09.2012
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
Education
Bachelor - Greek And English Linguists
Kyiv National Linguistic University
Kyiv , Ukraine 06.2008
Skills
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Troubleshooting and problem resolution
- Data-driven decision making
- Operations planning
- Talent development
- Budget oversight
Timeline
Senior Manager
Carrabba's Restaurant
08.2018 - Current
Server/Trainer
Bonefish Grill
10.2012 - 07.2018
Server/ Trainer
Outback Steakhouse
02.2011 - 09.2012
Bachelor - Greek And English Linguists
Kyiv National Linguistic University
Similar Profiles
JASMINE CORRALJASMINE CORRAL
Server at Carrabba's RestaurantServer at Carrabba's Restaurant
Kiersten CoppockKiersten Coppock
To Go Specialist at Carrabba's RestaurantTo Go Specialist at Carrabba's Restaurant
Stella RossStella Ross
Host at Carrabba's RestaurantHost at Carrabba's Restaurant