Logan Stinson
Memphis
Summary
Solution-focused Technical Support Representative recognized for high productivity and efficient task completion. Skilled in troubleshooting, customer service, and technical documentation, consistently resolving complex issues with precision. Excel at communication, problem-solving, and adaptability, leveraging these soft skills to enhance customer satisfaction and team collaboration.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
Work History
Technical Support Representative
Teleperformance USA
Memphis
01.2026 - Current
- Assisted customers with technical issues via phone and chat support.
- Diagnosed software and hardware problems using troubleshooting techniques.
- Documented customer interactions in the support ticketing system accurately.
- Provided technical assistance to customers through phone, email and chat support.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner
- Communicate and collaborate with providers to resolve issues, using clear, simple language to ensure understanding
Provider Services Representative
Teleperformance USA
Memphis
10.2025 - 01.2026
- Assisted customers with inquiries about services and benefits.
- Explained provider services and procedures to ensure understanding.
- Documented and tracked customer interactions in internal data
- Answer incoming phone calls from providers and identify the type of assistance is needed
- Meet the performance goals established for the position in the areas of: efficiency, accuracy, quality, member satisfaction, and attendance
- Provided feedback to management on service improvement opportunities.
Customer Service Representative
GE Appliances, A Haier
Memphis
08.2022 - 09.2025
- Assisted customers with product inquiries and technical support.
- Processed orders and returns efficiently using company software.
- Resolved customer complaints through effective communication and problem-solving skills.
- Maintained accurate records of customer interactions in the database system.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
Ridgeway High School
Memphis, TNSkills
- Technical troubleshooting
- Software diagnosis
- Hardware support
- Proficiency with Windows PC applications
- identifying and exceeding customer expectations (responding in respectful, timely manner
Timeline
Technical Support Representative
Teleperformance USA
01.2026 - Current
Provider Services Representative
Teleperformance USA
10.2025 - 01.2026
Customer Service Representative
GE Appliances, A Haier
08.2022 - 09.2025
Ridgeway High School