Logesh Kumar
Technical Support Engineer
Madurai
Summary
Technology-inclined professional with over 6 years of related work experience in providing proficiency, commitment and productivity to client and customers. Specializes in building customer relationships and exceeding core metrics for service. Enthusiastic people person with a methodical yet flexible approach. Possesses strong troubleshooting capabilities and customer-oriented attitude.
Overview
6
6
years of professional experience
Work History
Technical Support Engineer
ChargePoint
07.2023 - Current
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Served as escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Managed multiple concurrent support cases with precision and focus, resulting in high rate of case closure within target timelines.
- Partnered with engineering teams to communicate customer feedback on product features and usability, driving continuous improvement initiatives.
- Earned recognition from management for consistently delivering exceptional service quality.
Customer Service Representative
Hewlett Packard Enterprise
03.2022 - 07.2023
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Served as a subject matter expert on specific products or services, providing high-level support to both customers and fellow team members.
- Streamlined support processes for increased efficiency and reduced response times.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Seller Support Associate
Sutherland
07.2019 - 03.2022
- Assisted North-American Amazon sellers in their day to day queries regarding Selling on Amazon
- Took ownership of every seller interaction to achieve single time resolution on all contacts
- Handling the customer calls, despite the degree of difficulty in a courteous and business-like fashion maintaining positive positioning on all interactions.
- Identified potential fraudulent activity, conducting thorough investigations and taking appropriate action as needed.
- Maintained expert knowledge of platform policies and guidelines, providing accurate information to sellers during interactions.
Logical reasoning & Aptitudes Trainer
SUCLA Gateway
01.2018 - 05.2019
- Prepared High-School CBSE students for various aptitudes and mathematical tests
- Evaluated student progress regularly, adjusting teaching methods accordingly to ensure optimal results.
- Facilitated group discussions that encouraged active participation from all students, fostering a collaborative learning environment.
- Improved trainee performance by conducting regular assessments and providing constructive feedback on areas for improvement.
Education
Bachelor of Science - Electronics And Communications Engineering
Hindusthan College of Engineering And Technology
Coimbatore 04.2001 -
Skills
Hardware diagnostics
Incident Management
Call Management
Complaint resolution
Software Debugging
Timeline
Technical Support Engineer
ChargePoint
07.2023 - Current
Customer Service Representative
Hewlett Packard Enterprise
03.2022 - 07.2023
Seller Support Associate
Sutherland
07.2019 - 03.2022
Logical reasoning & Aptitudes Trainer
SUCLA Gateway
01.2018 - 05.2019
Bachelor of Science - Electronics And Communications Engineering
Hindusthan College of Engineering And Technology
04.2001 -
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