Summary
Overview
Work History
Education
Skills
Assessments
Timeline
Generic

Lois Wade

Seymour,TN

Summary

Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

11
11
years of professional experience

Work History

Operations Manager

Ghosal Luxury Lodging
02.2023 - Current
  • We started with one cabin in February 2023. We are currently up to 21 cabins, 3 wedding venues and a tiny home resort with 36 tiny homes.
  • Streamlined operational processes to enhance guest experience and satisfaction.
  • Led cross-functional teams to improve service delivery and efficiency.
  • Developed and implemented training programs for staff to elevate performance standards.
  • Assisted in starting an in-house laundry facility, from the ground up.
  • Hired team members and manage the day-to-day operations for laundry, housekeeping, inspecting.
  • Established standard operating procedures to enhance consistency in service and operations.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Created an employee and guest friendly environment.

Owner

Sweet Temptations
03.2022 - Current
  • Own and manage a home bakery. I make baskets and treats for mostly cabin owners and returning customers. This is a part time business, I do this as time allows. I love being able to share a little happiness through my creations.

Customer Service Representative

Elk Springs Resort
04.2014 - 10.2022
  • Assistant to Director of Operations from 4/15-10/21.
  • Worked part time remotely as a Customer Service Representative while working at Sentara Endocrinology. Moved back to Tennessee during Covid and transitioned back to full time.
  • Coordinated with housekeeping and maintenance teams to address guest needs promptly.
  • Developed training materials for new staff to enhance service delivery standards.
  • Analyzed customer feedback trends to identify areas for service enhancement.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Patient Care Representative

Sentara Healthcare
08.2019 - 09.2020
  • Patient Care Representative at a hospital-based endocrinologist office.
  • Assisted in Infectious Disease department.
  • Check In and Check Out patients, making new appointments and setting up new patients.
  • Verified patient insurance
  • Called patients to confirm and remind of upcoming appointments.

Education

Some college -

Daytona State College
Daytona Beach, FL
05.2008

Skills

  • Team management
  • Guest services
  • Laundry
  • Inventory Control
  • Process Improvement
  • Logistics
  • Team leadership
  • Problem-solving
  • Operational efficiency
  • Decision-making
  • Employee relations and conflict resolution
  • Planning and implementation
  • Inventory management
  • Staff development

Assessments

Customer focus & orientation, Proficient, 2022-10-01, Responding to customer situations with sensitivity. Full results: Proficient. Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Timeline

Operations Manager

Ghosal Luxury Lodging
02.2023 - Current

Owner

Sweet Temptations
03.2022 - Current

Patient Care Representative

Sentara Healthcare
08.2019 - 09.2020

Customer Service Representative

Elk Springs Resort
04.2014 - 10.2022

Some college -

Daytona State College

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