Lonnie King
Morristown
Summary
Accomplished Branch Manager with a proven track record at Security Finance, enhancing customer satisfaction and streamlining operations. Skilled in vendor engagement and effective communication, I've led teams to exceed performance goals through strategic planning and exceptional service. My approach combines problem-solving with teamwork, driving significant improvements in efficiency and client relations.
Diligent with solid background in managing inventory and maintaining organized storage areas. Successfully ensured accurate record-keeping and timely stock replenishments, contributing to operational efficiency. Demonstrated ability to use inventory management systems and collaborate effectively with team members.
Reliable with exceptional recordkeeping and organizational skills. Proficient in use of industrial equipment for material circulation. Deliver accurate record verification and maintenance.
Overview
13
13
years of professional experience
Work History
Storeroom Attendant
CMC
06.2020 - Current
- Improved inventory accuracy by conducting regular audits and updating records accordingly.
- Collaborated with procurement team to ensure timely delivery of required materials, minimizing production downtime due to stock shortages.
- Provided exceptional customer service to both internal and external clients when addressing their material needs or concerns.
- Facilitated smooth order processing by accurately picking, packing, and distributing requested items to various departments.
- Achieved consistent availability of critical supplies by closely monitoring stock levels and promptly reordering when necessary.
- Assisted in training new storeroom attendants, sharing knowledge and best practices to support overall team performance.
- Maintained accurate documentation of all incoming and outgoing inventory transactions, reducing errors in recordkeeping.
- Conducted thorough inspections of received goods for quality assurance purposes before incorporating them into inventory records.
- Developed strong working relationships with suppliers/vendors for better communication regarding deliveries or issue resolution.
- Managed disposal of obsolete inventory items in accordance with company policies and environmental regulations, ensuring responsible waste management practices.
- Adhered to safety regulations and practiced safe work habits.
- Performed weekly inventory counts to verify stock levels.
Order Processor
Capstone
11.2019 - 06.2020
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Input order information into system and updated customer accounts to document and track customer orders.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
Sales Advisor
TDS Telecommunications
05.2018 - 10.2019
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
Internet Sales Manager
Rusty Wallace Ford
01.2015 - 05.2018
- Responded to internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Provided superior and individualized customer service.
- Improved cross-functional collaboration between sales, marketing, and customer support teams by implementing regular communication channels and update meetings.
- Implemented CRM software to streamline lead management and follow-up procedures, increasing overall team efficiency.
- Contributed to monthly sales meetings by sharing insights on client feedback, market trends, and potential growth opportunities.
- Trained sales staff on company procedures and salesmanship.
- Managed social media accounts, driving brand awareness and engagement through daily postings and interactions with followers.
Branch Manager
Security Finance, Financial Services
05.2012 - 01.2015
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Examined customer loan applications for loan approvals and denials.
Education
High School Diploma -
Hillcrest High School
Simpsonville, SC06-1995
Skills
- Packing and labeling
- Warehouse safety
- Loading and unloading
- Workplace cleanliness
- Customer service
- Vendor engagement
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking Abilities
- Excellent communication
- Effective communication
Accomplishments
Served 6 Years in the United States Marine Corps. With 1 deployment to Iraq and 1 to Afghanistan as a team leader.
Timeline
Storeroom Attendant
CMC
06.2020 - Current
Order Processor
Capstone
11.2019 - 06.2020
Sales Advisor
TDS Telecommunications
05.2018 - 10.2019
Internet Sales Manager
Rusty Wallace Ford
01.2015 - 05.2018
Branch Manager
Security Finance, Financial Services
05.2012 - 01.2015
High School Diploma -
Hillcrest High School
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