Lora Thomas
DoorDash
Morrison
12
years of professional experience
Dedicated professional with a strong background in customer service and multitasking. Known for problem-solving and effective communication, consistently enhancing customer satisfaction and operational efficiency.
Work History
Food Delivery Driver
6 Years 6 Months- Ensured timely delivery of food orders, optimizing routes for efficiency.
- Maintained high customer satisfaction through effective communication and service.
- Managed multiple deliveries simultaneously, demonstrating strong time management skills.
- Navigated diverse neighborhoods, adapting quickly to changing traffic conditions.
- Provided feedback on delivery processes to improve operational efficiency and accuracy.
- Analyzed delivery patterns to identify areas for improvement in service quality.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
Cashier & Management
2 Years 8 Months- Processed customer transactions efficiently using point-of-sale systems.
- Managed inventory levels, ensuring product availability and accuracy.
- Assisted customers with product selections, enhancing their shopping experience.
- Trained new cashiers on operational procedures and customer service standards.
- Implemented cash handling protocols to minimize discrepancies and improve accuracy.
- Monitored store displays and maintained merchandise organization for optimal presentation.
- Resolved customer inquiries and complaints, fostering positive relationships and retention.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
Picker & Packer
1 Year 6 Months- Operated handheld scanners to accurately track inventory and streamline picking processes.
- Collaborated with team members to optimize workflow and enhance packing efficiency.
- Maintained cleanliness and organization of work areas, adhering to safety protocols.
- Trained new employees on best practices for order fulfillment and equipment usage.
- Monitored stock levels, notifying supervisors of discrepancies or low inventory situations.
- Implemented process improvements that reduced packing time while maintaining quality standards.
- Led daily briefings to review targets, progress updates, and strategies for operational enhancements.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Assembly Line Worker
5 Months- Operated assembly line machinery to ensure efficient production flow.
- Conducted quality checks to maintain product standards and minimize defects.
- Collaborated with team members to meet daily production targets consistently.
- Trained new employees on assembly procedures and safety protocols.
- Monitored inventory levels, ensuring timely replenishment of materials for assembly tasks.
- Adhered to safety regulations, promoting a safe working environment for all staff.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Followed protocols to enhance protection and maintain safe work environment.
Sales Associate
3 Months- Engaged customers through personalized interactions, enhancing shopping experience and driving sales.
- Assisted in product presentations, effectively showcasing features and benefits to increase customer interest.
- Processed transactions accurately, ensuring a seamless checkout experience for all customers.
- Collaborated with team members to maintain organized merchandise displays, improving store aesthetics and accessibility.
- Resolved customer inquiries promptly, enhancing satisfaction through effective problem-solving strategies.
- Analyzed sales trends to identify opportunities for upselling and cross-selling products during customer interactions.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Customer Service Cashier
3 Years 4 Months- Processed customer transactions accurately and efficiently at point-of-sale terminals.
- Assisted customers with inquiries, providing prompt and knowledgeable service.
- Maintained clean and organized checkout areas to enhance shopping experience.
- Collaborated with team members to improve checkout speed and customer satisfaction.
- Handled cash, credit, and digital payments while ensuring compliance with store policies.
- Trained new cashiers on procedures, fostering a supportive team environment.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Education
High School Diploma
Skills
Problem-solving
Customer service
Quick learner
Hardworking and responsible
Excellent communication
Flexible schedule
Customer communication
Decision-making
Payment handling
Point-of-sale system
Multitasking
Business management
Product promotions
Sales goals
Teamwork
Cash handling
Timeline
Cashier & Management
Queen of Vapors
06.2021 - 02.2024Read More
Food Delivery Driver
DoorDash
02.2020 - CurrentRead More
Picker & Packer
Amazon
10.2019 - 04.2021Read More
Assembly Line Worker
Nissan
03.2019 - 08.2019Read More
Sales Associate
Home Shopping Network
10.2017 - 01.2018Read More
Customer Service Cashier
Walmart
09.2014 - 01.2018Read More
Warren County High School
High School Diploma
Read More