Lorea Garner
Memphis
Summary
Dynamic and results-oriented professional with a proven track record at Walmart, excelling in human resources support and administrative efficiency. Leveraged expertise in HR policies and payroll processing alongside exceptional conflict management abilities to enhance organizational productivity and employee satisfaction. Achieved significant improvements in recruitment and onboarding processes, contributing to a positive and efficient work environment.
Overview
11
11
years of professional experience
Work History
Nurse Assistant
Baptist Memorial Hospital
02.2022 - 01.2026
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Demonstrated strong teamwork skills when working alongside fellow nurse assistants, nurses, physicians and other healthcare professionals striving towards common goals centered around providing high-quality care tailored specifically towards meeting individual patient needs as they arise throughout course treatment process.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
- Improved patient care by assisting nurses with daily tasks and providing compassionate support to patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support to patients and their families during times of stress or illness, fostering a positive healing environment.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Monitored vital signs for early detection of potential health issues, enabling timely intervention from medical staff.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Administered medications as prescribed, maintaining accuracy and ensuring patient safety.
Customer Service Representative
Healthcare Staffing Inc.
01.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and provided backup support for organizational leadership.
Assistant Manager
Piggy Wiggly
05.2020 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Oversaw daily operations to maintain store cleanliness and organization.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Human Resources Assistant
Walmart
05.2018 - 07.2019
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized new employee orientation schedules for new hires.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Processed employee termination paperwork at direction of supervisory staff.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Coordinated with external recruiters to fill vacancies efficiently, aligning talent acquisition with organizational needs.
- Provided HR policy guidance and interpretation to employees and management, ensuring consistent application.
- Assisted in negotiating employee benefits packages, enhancing overall compensation offerings.
- Addressed employee grievances, facilitating conflict resolution and maintaining positive work atmosphere.
- Supported payroll processing, ensuring accurate and timely salary distribution.
- Conducted regular employee performance reviews to identify areas for development and support career progression.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Participated in recruitment and selection process for new hires.
Sale Agent
Contactus
01.2015 - 05.2016
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Informed customers of promotions to increase sales productivity and volume.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Presented professional image consistent with company's brand values.
Education
Associate Of Applied Science - Human Resources Management
Southwest Tennessee Community College
Memphis, TN09.2026
Skills
- Direct patient care
- Patient-focused care
- Meal planning
- Team player
- Conflict management
- Administrative skills
- Office administration
- Maintaining files
- Payroll processing
- Scheduling
- Microsoft office and docusign
- Onboarding coordination
- Human resources support
- Human resources administration
- Benefits administration
- Background checks
- Payroll administration
- HR policies
- Staff education and training
- New hire orientation
- Recruitment
- Administrative support
- Communication management
- Effective planning
- Record preparation
Timeline
Customer Service Representative
Healthcare Staffing Inc.
01.2024 - 11.2024
Nurse Assistant
Baptist Memorial Hospital
02.2022 - 01.2026
Assistant Manager
Piggy Wiggly
05.2020 - 05.2023
Human Resources Assistant
Walmart
05.2018 - 07.2019
Sale Agent
Contactus
01.2015 - 05.2016
Associate Of Applied Science - Human Resources Management
Southwest Tennessee Community College
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