Lorea Garner
Memphis
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Results-driven Customer Support Specialist with background in managing customer inquiries and complaints, troubleshooting technical issues, and maintaining high customer satisfaction levels. Strengths include problem-solving skills, empathetic communication style, and adeptness at learning new technologies. Significant impact made in previous roles through improvement of support processes to streamline operations and enhance customer experiences.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Customer Support Specialist
O’Reilly Law Group
Texas City
07.2023 - 03.2025
- Assisted clients with legal inquiries and provided clear information.
- Managed client communications through phone, email, and in-person interactions.
Customer Service Representative /Outbound Call Center Agent
T mobile
Southaven
04.2021 - 04.2023
- Assisted customers with inquiries regarding mobile plans and device features.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Processed customer orders and account changes accurately and efficiently.
Administrative Assistant /Front Office Coordinator
Wright Medical
Texas City
08.2019 - 11.2020
- Managed scheduling and coordinated meetings for medical staff and suppliers.
- Assisted in preparing reports and presentations for internal and external stakeholders.
- Maintained accurate patient records using electronic health record systems.
Customer Sales Representative
William Sonoma
Chadron
01.2016 - 09.2018
- Assisted customers in selecting products that meet their needs and preferences.
- Educated customers about product features, benefits, and care instructions.
- Processed customer transactions accurately and efficiently at the point of sale.
Education
Medicinal Chemistry
Strayer University
03.2023 - 04.2026
Skills
- Analytical thinking
- Laboratory techniques
- Data analysis
- Research methodology
- Sales support
- Email communication
- Active listening
- Feedback reception
- Remote support tools
- Multitasking and organization
- Payment processing
- Technical troubleshooting
- Verbal and written communication
- Issue troubleshooting
- Call center experience
- Customer service excellence
- Time management
- Live chat support
- Salesforce
- Appointment scheduling
- Remote Desktop
- Multitasking
- Microsoft ASPNET
- Adaptability and flexibility
- Problem-solving
- Customer service
- Attention to detail
- Organization
- Decision-making
- Communication
Timeline
Customer Support Specialist
O’Reilly Law Group
07.2023 - 03.2025
Medicinal Chemistry
Strayer University
03.2023 - 04.2026
Customer Service Representative /Outbound Call Center Agent
T mobile
04.2021 - 04.2023
Administrative Assistant /Front Office Coordinator
Wright Medical
08.2019 - 11.2020
Customer Sales Representative
William Sonoma
01.2016 - 09.2018