Loreli Villeda
Memphis
Summary
My name is Loreli. I'm a very fast learner, very enthusiastic about working and starting new jobs. I love having the chance to learn a little bit of everything, it's helped me a long way. I'm bilingual, have experience in sales, customer service, packing and shipping, management, and anything else you could possibly think of. You won't regret having me on your team Successful warehouse manager offering strong background in supervising and mentoring several employees in exceptionally large distribution warehouse settings. Talented in promoting safety, accuracy and company rules when monitoring employee performance and training new employees. Accomplished in performing regular inventory counts and maintaining records with high level of accuracy. Experienced professional with skills in operating equipment, organizing supplies and packing high numbers of boxes each day. Knowledgeable about optimal box organization, palletizing, and loading strategies. Hardworking and strong individual with extensive knowledge of warehouse operations. Resourceful worker with training in inventory management software and tool use. Proven history of reorganizing processes for increased productivity. Resourceful Warehouse Lead known for high productivity and efficient task completion. Specialized in inventory management, logistics coordination, and safety compliance. Excel in leadership, problem-solving, and time management to improve warehouse operations and team performance.
Overview
7
7
years of professional experience
Work History
Warehouse Lead
Pacific Logistics
01.2025 - 01.2026
- Created reports detailing shipment information such as quantity received or shipped out, product availability.
- Coordinated daily operations within the warehouse, including receiving, picking, packing, shipping, and returns processing.
- Supervised a team of 10 warehouse associates, providing guidance and support to ensure efficient workflow.
- Utilized computer programs such as Microsoft Office Suite to generate reports on a weekly basis.
- Developed processes for training new staff members on safety protocols and proper use of equipment.
- Cooperated with other departments throughout organization when needed in order to achieve desired results.
- Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently.
- Assisted with unloading trucks upon arrival of merchandise at the loading dock area.
- Performed cycle counts to verify physical stock against system-generated data.
- Organized regular cleaning schedules for all warehouse areas to maintain cleanliness standards.
- Used computer and company software to enter shipment and inventory records.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Translated documents from English to Spanish and vice versa for various clients.
- Interpreted conversations between Spanish-speaking clients and English-speaking staff members.
- Proofread, edited and revised translated documents.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
Customer Service Representative
CRESTVIEW COLLECTION
05.2024 - 11.2024
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution.
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions.
- Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary.
- Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure.
- Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image.
- Demonstrated adaptability by quickly learning new software systems or tools introduced to enhance customer service operations.
Test Operator
Flextronics
04.2019 - 05.2021
- Operated testing equipment to perform quality assurance on products.
- Monitored test results, identifying defects and reporting findings effectively.
- Collaborated with team members to ensure compliance with safety regulations.
- Assisted in troubleshooting equipment malfunctions to minimize downtime.
- Documented test procedures and results for continuous improvement initiatives.
- Maintained accurate inventory of testing tools and materials for operational readiness.
- Improved product quality by conducting thorough tests and identifying areas for improvement.
- Exhibited strong attention to detail while reviewing technical documents such as blueprints, schematics, and assembly instructions for accuracy before commencing the testing process.
- Contributed to process improvements by providing valuable feedback on test results to engineering teams.
- Ensured accurate documentation of test results, streamlining communication between departments for effective decisionmaking.
Education
GED - undefined
Excel
Memphis, TN06.2025
Skills
- Order Fulfillment
- Order Entry
- Inventory Control
- Account Management
- Shipping & Receiving
- Merchandising
- Warehouse Management
- Materials Handling
- Process Improvement
- Order Picking
- Warehouse Experience
- Packaging
- Team leadership
- Problem solving
- Time management
- Product handling
- Communication skills
- Workflow optimization
- Logistics coordination
- Team collaboration
- Performance improvement
- Multitasking and organization
- Attention to detail
- Warehouse operations
- Motivated team player
- Order filling
- Microsoft Excel
- Fast reading comprehension
- Strong vocabulary skills
- Fluent bilingualism
- Written translation
- Advanced grammar
- Effective communication techniques
Languages
English
Native or Bilingual
Timeline
Warehouse Lead
Pacific Logistics
01.2025 - 01.2026
Customer Service Representative
CRESTVIEW COLLECTION
05.2024 - 11.2024
Test Operator
Flextronics
04.2019 - 05.2021
GED - undefined
Excel