Lorenzo Gomez
Cleveland
Summary
Dynamic leader with a proven track record at Starbucks, adept in staff development and cash handling expertise. Excelled in enhancing customer satisfaction through effective conflict resolution and staff training. Skilled in fostering a culture of high performance and safety, achieving significant improvements in team efficiency and customer service quality.
Energetic and dependable, possessing strong organizational and communication skills. Well-versed in operational procedures and team management, with solid background in conflict resolution and task delegation. Capable of driving team performance and ensuring seamless shift transitions to achieve operational efficiency and customer satisfaction.
Offering solid foundation in leadership and team coordination, eager to learn and develop in dynamic environment. Brings aptitude for understanding operational workflows and effective communication, ensuring smooth team interactions and task management. Ready to use and develop leadership and organizational skills in [Desired Position] role.
Developed leadership and coordination skills in fast-paced, customer-service-focused environment. Expertise in managing teams, resolving conflicts, and ensuring efficiency through effective task delegation and operational oversight. Seeking to transition into new field, leveraging strong organizational and communication abilities to contribute to new team.
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
05.2023 - 05.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
Barista Trainer
Starbucks
05.2021 - 05.2023
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
Server
O'Charley's Resturant
01.2021 - 05.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
To-Go Server
Buffalo Wild Wings
08.2020 - 12.2020
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
Stock Clerk
Hoover Paint
03.2018 - 08.2020
- Demonstrated adaptability and flexibility by tackling various tasks as needed, contributing to the overall success of the stockroom team.
- Assisted customers in locating desired items, providing exceptional service and promoting customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Aided in warehouse space optimization through strategic reorganization of stored products for easier access.
Education
Bachelor of Science - Biology
University of Tennessee Chattanooga
Chattanooga, TN05-2026
High School Diploma -
Providence Christian Academy
Murfreesboro, TN05-2020
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Cash handling expertise
- Staff motivation
- Staff development
- Conflict resolution techniques
- Policy enforcement
- Sales monitoring
Accomplishments
- Supervised team of two to seven staff members.
Certification
- CPR/AED Certification
Timeline
Shift Supervisor
Starbucks
05.2023 - 05.2024
Barista Trainer
Starbucks
05.2021 - 05.2023
Server
O'Charley's Resturant
01.2021 - 05.2021
To-Go Server
Buffalo Wild Wings
08.2020 - 12.2020
Stock Clerk
Hoover Paint
03.2018 - 08.2020
Bachelor of Science - Biology
University of Tennessee Chattanooga
High School Diploma -
Providence Christian Academy
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