Lori Cain
Tiptonville
Summary
Results-driven professional with extensive experience at the State of Tennessee Dept. of Homeland Security, excelling in customer service and documentation review. Proven ability to enhance community safety by ensuring compliance and improving applicant satisfaction rates. Strong organizational skills and adaptability led to reduced wait times and efficient operations in high-pressure environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Driver’s License Examiner
State of Tennessee Dept. of Homeland Security
Dyersburg, TN
02.2022 - Current
- Evaluated applicant documentation for compliance with state regulations.
- Administered written and vision tests to ensure safe driving capability.
- Educated applicants on licensing requirements and processes.
- Maintained accurate records of testing results and applicant data.
- Contributed to a safer community by ensuring only qualified individuals were granted driver''s licenses.
- Improved customer satisfaction rates through attentive listening, empathetic responses, and prompt resolution of issues.
- Fostered a positive work environment that encouraged teamwork among examiners while promoting individual growth opportunities within the department.
- Collaborated with team members to share best practices, discuss challenges faced during examinations, and develop strategies for improvement.
- Continuously sought opportunities for professional development by attending workshops, conferences, or trainings focused on driver''s license examination best practices and industry trends.
- Ensured compliance with state requirements by thoroughly reviewing each applicant''s documentation before administering exams.
- Provided exceptional customer service by maintaining a professional demeanor even when dealing with difficult applicants or situations.
- Adapted quickly to changing policies or procedures in order to continue providing accurate assessments under various circumstances or conditions.
- Reduced wait times for appointments by effectively managing scheduling processes and accommodating last-minute requests whenever possible.
- Supported administration efforts by participating in staff meetings, contributing suggestions for policy updates or changes, and staying current on relevant regulations and state laws.
- Mitigated potential safety risks during road tests by promptly identifying dangerous behaviors or actions from applicants being evaluated.
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Stayed up-to-date on State laws and licensing requirements to complete accurate and efficient reviews.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
Cafeteria Manager
Lake County School Board
Tiptonville, TN
07.2014 - 02.2022
- Oversaw daily cafeteria operations, ensuring compliance with health and safety regulations.
- Developed and implemented menu plans that met nutritional standards and student preferences.
- Managed inventory effectively, reducing food waste through careful forecasting and ordering.
- Trained and supervised staff in food preparation techniques and customer service protocols.
- Recruited trained, and supervised staff to ensure exceptional customer service in a fast-paced setting.
- Used Software to analyze daily financial statements, balance statements and reimbursable meals.
- Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
- Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
- Managed inventory effectively, reducing waste and ensuring availability of popular items.
- Maintained a clean and safe environment, adhering to health department regulations and guidelines.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Oversaw food preparation and monitored safety protocols.
Naifeh Law Office
Secretary in Office
Tiptonville, TN
05.2009 - 02.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Answered phones
- Typed up paper work such as complaints, orders, deed, and etc
- Paid bills
- Worked in courtroom environment
Education
Cosmetology - Cosmetology
Volunteer Beauty Academy
Dyersburg, TN1999
High School Diploma -
Lake County High School
Tiptonville, TN05.1998
Skills
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Money handling
- Verbal communication
- Relationship building
- Office administration
- Scheduling appointments
- Team building
- Data entry
- Public service
- Self motivation
- Document verification
- Documentation review
- Deadline management
- Conflict resolution
- Professionalism
- Record keeping
- Time management abilities
- File management
- Telephone etiquette
Certification
Certified in amva.
Timeline
Driver’s License Examiner
State of Tennessee Dept. of Homeland Security
02.2022 - Current
Cafeteria Manager
Lake County School Board
07.2014 - 02.2022
Naifeh Law Office
Secretary in Office
05.2009 - 02.2012
Cosmetology - Cosmetology
Volunteer Beauty Academy
High School Diploma -
Lake County High School