Lori Manier
Murfreesboro
Summary
Dynamic and results-driven professional with a strong foundation in technology, communication, and organizational skills, dedicated to contributing to an innovative organization. Committed to enhancing productivity and reputation through strategic initiatives and a passion for continuous learning. Focused on achieving functional excellence while fostering job satisfaction and pursuing optimal career growth. Eager to leverage expertise within a collaborative environment to drive success and inspire innovation.
Overview
12
12
years of professional experience
Work History
Post-Acute Care (Transition of Care) Case Administrator
Evicore Healthcare
01.2019 - Current
- Duties included but not limited to: Follow members throughout their transition from hospital to home (30-90 days).
Customer Service Rep I
Anthem
07.2018 - 11.2018
- Duties included but not limited to: Guide members through their healthcare questions via customer calls and emails or help providers with answering questions about member plans. Helping members navigate their healthcare needs by explaining their benefits, solving claim concerns, finding a doctor nearby or being their healthcare advocate.
Eligibility Specialist II
Automated Health Systems
06.2015 - 05.2018
- Duties included but not limited to: Handle inbound calls to all applicants and members who contact the service center to apply and recertify for the TennCare Programs. Assisting members with reporting changes to their cases, filing appeals of eligibility denials and terminations, as well as responding to general member inquiries.
Customer Service Representative
Verizon Wireless
06.2014 - 11.2014
- Duties included but not limited to: Handle inbound customer calls while using a computer terminal. Researching and resolving billing inquiries, explaining products and services, troubleshooting services and equipment questions and identifying opportunities to sell additional wireless solutions to customers.
Unarmed Security Officer
G4S
09.2013 - 08.2014
- Duties included but not limited to: Conducted investigations regarding suspected incidents of external fraud, employee theft and embezzlement. Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions. Observes departing personnel to protect against theft of company property and ensures that authorized removal of property is conducted within appropriate client requirements.
Education
Esthetician Certification -
Paul Mitchell The School of Murfreesboro
Murfreesboro, TN01-2024
High School Diploma -
Hillsboro High School
Nashville, TN05.2007
Skills
- Strong oral communication skills
- Analytical problem-solving
- Experienced with Microsoft Office tools
- Proven leadership capabilities
- Strong time management
- Time management strategies
- Solid foundation in customer service excellence
- Experienced in navigating technological transitions
- Healthcare utilization assessment
Timeline
Post-Acute Care (Transition of Care) Case Administrator
Evicore Healthcare
01.2019 - Current
Customer Service Rep I
Anthem
07.2018 - 11.2018
Eligibility Specialist II
Automated Health Systems
06.2015 - 05.2018
Customer Service Representative
Verizon Wireless
06.2014 - 11.2014
Unarmed Security Officer
G4S
09.2013 - 08.2014
Esthetician Certification -
Paul Mitchell The School of Murfreesboro
High School Diploma -
Hillsboro High School