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Lori A. Peterson
Jonesborough
Summary
Professional with expertise in medical coding and billing, prepared for this role. Demonstrates strong analytical skills, accuracy in coding, and proficiency in healthcare regulations. Known for effective team collaboration and adaptability to changing needs. Ensures compliance and optimizes billing processes to achieve results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Ballad Health, Ballad Health Medical Associates, CVA Heart Institute
12.2022 - Current
- Family and Internal Medicine/, CVT & Vascular Surgery)
- Responsible for checking in/out patients, scheduling appointments, scanning medical documents into EHR, requesting medical records, filing and verifying insurance, collecting copays, applying ICD-10 codes to assist in generating estimates, discussing patient’s billing inquiries, scheduling surgeries, heart catherizations, stress tests, echocardiograms, vascular testing and surgeries
Ballad Health, Ballad, Medical
04.2018 - 09.2021
- Responsible for entering patient data, including demographics and medical insurance into compant based software
- Answered on a average of 50-100 phone calls per day assisting customers’ with questions and forwarding calls to the appropriate departments
- Experience in medical terminology and CPT-10 billing
Customer Service Representative
Walgreens
08.2016 - 12.2017
- Answered an average of 20-50 calls per day by addressing customer inquiries, solving problems and providing new product information
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of merchandise
- Politely assisted customers in person and via telephone
- Provided an elevated customer experience to generate a loyal clientèle
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Developed reputation as an efficient service provider with high levels of accuracy
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Directed calls to appropriate individuals and departments
- Referencces available upon request
Education
Medical Billing/Office Administration CBCS Certification (#N6Z7A6E2) - Medical Billing And Coding/Office Procedures
Ross Medical Education
Johnson City, TN07-2023
High School Diploma -
Science Hill High School
Johnson City, TN06-1994
Skills
- CBCS Certification (Certification #N6Z7A6E2)
- ICD-9 CPT-10 Medical Billing and Coding
- Vascular Surgery Scheduling
- Experience in Epic
- Creative problem solver
- Exceptional communication skills
- Proficient in medical testing scheduling
- Multi-line phone talent
- Medical terminology knowledge
- Strong Client Relations
- Problem-solving
- Dependable and responsible
- Multitasking Abilities
- Computer skills
- Active listening
- Decision-making
- Problem resolution
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Attention to detail
- Critical thinking
Certification
- CBCS - Certified Billing and Coding Specialist-Certification #N6Z7A6E2
Interests
Timeline
Patient Service Representative
Ballad Health, Ballad Health Medical Associates, CVA Heart Institute
12.2022 - Current
Ballad Health, Ballad, Medical
04.2018 - 09.2021
Customer Service Representative
Walgreens
08.2016 - 12.2017
Medical Billing/Office Administration CBCS Certification (#N6Z7A6E2) - Medical Billing And Coding/Office Procedures
Ross Medical Education
High School Diploma -
Science Hill High School
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