Lorrie Geeslin
Nashville
Summary
Dynamic property management professional focused on maximizing revenue and minimizing costs through strategic operations and process improvement. Committed to enhancing tenant satisfaction and service quality, with expertise in lease negotiations, property maintenance, and vendor management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
Pure Property Management
Nashville
04.2024 - Current
- Send Demand Letters, issue Notices, initiate eviction actions, make court appearances, and any other necessary tasks to follow up on delinquent rents
- Monitor delinquency status of monthly rents, communicating with owner as appropriate
- Reviewed and approved invoices, coordinating with property owner to secure necessary funds for payments.
- Ensure that lease files are complete, and that completion of leases is being executed properly
- Communicated with maintenance team to monitor activities at properties and updated owner on status.
- Ensure that the owner's approval is secured prior to ordering maintenance or repairs more than the repair limit in the owner's management agreement
- Physically walked and inspected properties to assess conditions and address concerns.
- Ensure security deposit dispositions are accurate and in accordance with timing required by state laws
- Conduct market surveys and provide feedback on property pricing
- Shop competition and be aware of neighborhood market conditions
- Show available properties to prospective tenants and negotiate lease terms
- Facilitated lease renewal process, ensuring timely execution and compliance with terms.
Property Manager
HSM Property LLC
Southaven
10.2023 - 04.2024
- Delivered operational excellence through improved leasing processes, effective rent collection, streamlined lease renewals, and targeted property marketing efforts.
- Delivered efficient and effective property management operations, maintaining properties in compliance with safety, health, and legal standards.
- Assisted in implementing standardized processes and best practices for efficient property management operations, focusing on strategies to attract and retain tenants.
- Demonstrated a commitment to exceptional tenant service by addressing tenant inquiries, concerns, and disputes professionally and timely.
- Coordinated with external vendors, contractors, and service providers for maintenance, repairs, renovations, and property improvement projects.
- Thrive in a culture of collaboration, accountability, and continuous improvement, delivering high-performance standards and undergoing continual professional development.
Renovation Manager
Avenue One Residential
Memphis
01.2023 - 10.2023
- Inspected properties post-renovation to ensure quality and compliance with project specifications.
- Reviewed SOW for each project to ensure timely completion and adherence to all deadlines.
- Certified properties for rental market by ensuring compliance with Avenue One directives and standards.
Operations Manager
Rollover to Retire LLC
Memphis
04.2022 - 11.2022
- Managed daily operations of property management portfolio to ensure efficient service delivery.
- Facilitated tenant communications and addressed maintenance requests to enhance tenant satisfaction.
- Oversaw vendor relationships and ensured compliance with service agreements and performance standards.
- Assessed distressed properties, documented conditions through photos and videos, and provided timely repair estimates.
Client Services Manager
REEDY and COMPANY
Memphis
07.2020 - 01.2022
- As Client Services Manager I managed an Owner Portfolio that consisted of approximately 400 properties and 300 Owners. Acting as the liaison between REEDY AND COMPANY and the Owners.
- Assisted the VP of Business Development with daily oversight and coordination of company operations in the assigned market, including owner's statements, maintenance approval, and presenting and selling rehab on turn properties.
- Facilitated strong working relationships with local and foreign owners and office staff across collections, maintenance, and leasing.
- Reconciled owner statements and maintenance costs while presenting and submitting rehab estimates for approval.
- Monitored compliance with management agreements and regulations to ensure adherence to management contracts for owners.
Regional Portfolio Manager
VINEBROOK HOMES
Memphis
11.2018 - 02.2020
- As the Regional Portfolio Manager I managed employees within the leasing and maintenance departments, oversee the day to day property operations, and contribute to NOI.
- Maximized portfolio cash flow through strict budget adherence.
- Demonstrated the ability to understand financial goals, operated assets in the company's best interest in accordance with Policies & Procedures.
- Managed maintenance team to achieve less than 10% of total portfolio in open work orders.
- Prepared monthly and quarterly variance reports to support financial analysis.
- Consistently used successful techniques and company directives to screen, hire, orient and train new personnel.
- Trained and instructed staff to improve operational efficiency.
- Administered action plans consistently and addressed performance problems on time.
- Provided support to staff to encourage teamwork and lead as an example in creating a harmonious environment.
Education
Associate's degree -
Northwest Community College
Senatobia, MSSenatobia, MS
Skills
- Operations management
- Financial management
- Budget management
- Cost control
- Cash flow preparation
- Balance sheet preparation
- Account reconciliation
- Financial modeling
- Project coordination
- Project tools
- Yardi
- OneSiContract Negotiation
- QuickBooks
- CRM Software
- Administrative support
- Team Leadership
- Team oversight
- Supervising experience
- Leadership
- Construction
- Estimating
- Leasing
- Property Leasing
- Microsoft Project management
- Real estate administration
- Tenant Relations
- Landlord-tenant law
- Fair Housing Regulations
- LIHTC
- Section 8
- Contract management
- Leadership
- Process Improvement
- Market research
- Competitive analysis
- Analysis skills
- Report generation
- Time management
- Attention to detail
- Organizational skills
- Communication skills
- Conflict management
- Customer Service
- Business Development
- Business-to-business sales
- Social media management
- Data entry
- Computer proficiency
- Microsoft Word
- Accounting
- AS400
- CMMS
- Purchasing
- Expense management
- Water damage restoration
- Marketing
- Contract management
- Conflict management
- Time management
- Landlord-tenant law
- Expense management
Certification
- Real Estate License
- Real estate salesperson license
- Driver's License
- Real Estate Broker
- Non-CDL Class C
Timeline
Operations Manager
Pure Property Management
04.2024 - Current
Property Manager
HSM Property LLC
10.2023 - 04.2024
Renovation Manager
Avenue One Residential
01.2023 - 10.2023
Operations Manager
Rollover to Retire LLC
04.2022 - 11.2022
Client Services Manager
REEDY and COMPANY
07.2020 - 01.2022
Regional Portfolio Manager
VINEBROOK HOMES
11.2018 - 02.2020
Associate's degree -
Northwest Community College